[dman2]

Wow! I am floored. When I went to use my Kreg pocket hole jig, I noticed a part was missing. I took it into the field, and must have had a part fall off. The search turned up nothing.
So I researched, and could not find a replacement part. I wrote the Kreg folks, asking if I could purchase a replacement part from them.
They wrote back, and notified me that they were sending a replacement part via FEDEX, and should receive it this week. No mention of any charge.
Wow!!!
We need more companies like this.

 

[Herb Stoops]

Thanks for giving a review of your experience. It IS good to knoe about good Customer Service.
Herb

 

[Cherryville Chuck]

Outstanding!

 

[jw2170]

That is "customer" service.....

 

[Nickp]

Good to know...thanks...

 

[George B.]

I sent one of their drill bits in to be sharpened. I thought I had it wrapped well in the package. When they received it all that was in the package was my check. They sent me a new bit for the cost of the sharpening.

 

[sreilly]

Not to try and outdo you but I had 2 auto clamps by Kreg that simply wouldn't close properly by applying the right pressure. I emailed Kreg and a day later had a reply asking for specific information about the 2 clamps. I gave them the items numbers and pictures of the clamps and issues. About a week later I had a package sent that had 2 new clamps and they did not ask for the defective clamps in return. I admit I was a bit surprised, not that they stood behind their product but they were easy to work with. There was a phone conversation in there at the start to make sure I was understanding who to use their clamps and we went through adjusting. It was a pleasant experience. Never had a problem recommending them at all.

 

[Tagwatts]

I am noticing these type of experiencing are occurring regularly. I had previously mentioned the experience with Bosch Router Lift. This only makes good sense to provide these kinds of service. As we all know, the best advertisement is by someone both negative and positive, who has been there and done it.

 

[JFPNCM]

Always good to read about companies standing behind the products and customers.

 

[Marco]

Wow! I am floored. When I went to use my Kreg pocket hole jig, I noticed a part was missing. I took it into the field, and must have had a part fall off. The search turned up nothing.
So I researched, and could not find a replacement part. I wrote the Kreg folks, asking if I could purchase a replacement part from them.
They wrote back, and notified me that they were sending a replacement part via FEDEX, and should receive it this week. No mention of any charge.
Wow!!!
We need more companies like this.

I expected to here some bad news,,, good for you and Kreg too.

 

[DesertRatTom]

Good company. Thanks for the report.

 

[jnahman]

Isn't sad that what once was a "standard" has turned into "I nearly had a heart attack." What happened to companies having pride in their products and real customer service. There are so few companies left that have dignity and respect for themselves that I can only count it on one hand.

Thanks for letting us know...at least there is still a few.

 

[Dejure]

For a company that spells its name wrong, that's way impressive and enough to push others to them.