Geneo, there are so many things that can be different on all the different controls out there that all I can tell you is to make sure you have gone through all the settings, then as someone said, just directly g-code the machine to do something simple. G-code is pretty straight forward but time consuming to do manually. If the machine runs your simple g-code input then look at the software you are trying to use. Print out the g-code that the software output and see if it makes sense to you. Just one off digit or decimal point can make a huge difference in what happens. I owned a shop that ran CNC for 25 years and have seen lots of simple things that cause no end of trying to figure out why. Look for a user group on-line for the machine or control that you have.