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While I've not had problems with the switch, I've had terrible service from Jessem's Customer Service dept. on a question about its lift -- no response to my request for information either. I contacted Incra even though my Jessem router plate and lift were manufactured by Jessem and not Incra, and the Incra Customer Service responded almost immediately and they answered my question. Incra invited me to call them any time I have a problem with the Jessem lift/plate. That's customer service.
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