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Never had any problem. It's defective. I bought mine at Home Depot, which has a great return policy, but didn't have to use it.

I wonder if the brushes are damaged? There are caps on each side into which the spring-loaded brushes fit. Someone had another brand with this problem some time back. If there's powder or the brush is cracked or broken that could do it. Return and replace is the best way to go.

Amazon also has a good return policy. But check the brushes first and if damaged, you can get a replacement set and try again. But there will be grit inside and it needs to be blown out. But return it if you can. It's a great machine. Check with the seller to see if they will replace it for you.
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