Similar story: a friend worked at the former Weyerhaeuser sawmill in Lumby, BC. They got an order for distressed lumber. So they took some boards straight off the re saw with the tooth marks still in it and sent to the planer. Then he said they put on an old set of planer knives and ran a board full of nails through first and then planed some samples. They showed those to the customer and he said almost but not quite. So they put the knives back in the planer and ran a couple more boards through full of nails. The samples after that the customer was happy with.Example: When I worked for a cabinet and lighting gallery, one of the owners who was the cabinet guy told this story. A customer wanted custom cabinets with a distressed look. So........before the finish was applied, the guys in the shop beat the #$%^ out of the cabinet doors and frames with chains. The customer was happy.
Rule 1- The customer is always right.
Rule 2- If the customer is wrong, refer to Rule #1.