[salavat]

Hi,

I am newbie here, live in Moscow, Russia and recently joined this forum. Recently I got Triton TRA001 router (already have Bosch and Einhell routers). It came a new from a private sale, the seller did not have warranty document, so I was wondering whether there is a way to track the warranty period without it (I am aware that in some case private sale will void warranty at all, but so far I do not have any info on this).

Basically I wrote Triton Co this question and also asked how come that they (as manufacturer) provide 3 yrs warranty and Russian distributor decreases it to 1 year (which is against the law in Russia, by the way).
Never heard anything back from them, at all. It is my first Triton instrument (and kinda likely it will be the last one), I only can compare their service to Bosch, which I find a very good one (I have many Bosch instruments).

1) Is Triton acting always the same way (not responding to requests)?
2) What is the length of warranty for Triton routers in your country?

Thanks!

 

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Hi Herb,

We are in lockdown (Moscow at least), and I am hiding away from virus in a countryhouse))

No, my router so far is fine, but I read many threads (in Russian forums at least) about different problems with TRA001, so having warranty would make me feel better.

I am just a beginner, trying to make some very basic furniture, main reason to get 1/2' collet powerful router was to be able to make all those nice bells and whistles, which make furniture look great)). I like American style of wood furniture (no surprise, it is a great combination of different styles).

 

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Hey, Salavat; welcome! Your English is excellent, by the way. Please stick around; we'd love to have some insight into woodworking in Russia. For example, I'd never heard of the Einhell brand. Sounds German or Swiss(?)...
You can post pictures that are on your hard drive, but not from the 'net until you have 10 posts...you're almost there!

Thanks. Einhell is a German brand, which is kind a entry level (in terms of quality), like generic brands for tools you see on Amazon. Einhell TE-RO 1255 E is 1200 Watts (sorry do not know how much that in H.P, which you use to measure power of the tools), adjustable speed, 3.25 Kg (sorry again for metric quotation), 6 mm and 8 mm collets, basically good for hand routing.

I am not that aware about woodworking in Russia, but there are dedicated to woodworking shops (at least 3 in Moscow), where you can get almost every type of equipment made in US, Japan, etc. We do have some choice of power tools in Russia, but in US have way more tools (from the same brands as Bosch, Makita, DeWalt, etc) ))), so that makes me jealous sometimes :smile:

Main forum for woodworking in Russia is forum.woodtools.ru

 

[salavat]

I presume you will be using your router in both your router table and freehand? Maybe the Quarantine has the customer service Departments closed at this time.
Herb

Herb, I am not sure 6 Kg router (Triton) would be comfortable to used freehand )). I got JET JRT-2 router table, it made for Triton routers (basically router plate comes drilled for Triton routers), so I think that would be main use of that router.

 

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I have the TRA001 and it's been trouble free. It is too heavy for me to use freehand, so mine is in the table. Very powerful router and good safety interlocks. You either have or could order the crank for above table adjustments. If you want a good introduction to using that particular router, go to youtube and look up woodworking videos by Marc Sommerfeld. I learned more watch him work than anywhere else. He uses the Triton as well. He doesn't wear a mask or use the safety devices because they're shooting video, but you should always wear the mask and safety glasses.

Nice to have someone from Russia. An interesting place that has sure changed from the old Soviet Union days. I hear life is pretty good there for the most part. Hope you manage to stay clear of the virus. A couple of Los Angeles universities did studies and found very high infection rates vs hospitalization and death rates, which means the virus is highly infectious but not much more lethal than the ordinary flu.

Thanks for info on Marc Sommerfeld videos (I am sure I would never have came across those video by myself).

I am escaping virus by hiding from it in a country house, but overall the situation in Russia is not that terrifying as in US (I mean New York city of course).

 

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By the way - still not a word from Triton company... That is amazing... Really. Of course I would understand current situation, but.. not even dropping some general response 'we will answer you shortly blah blah.." really puzzles me.

Anyway, which part of the forum would be a good place to ask about router bits? Since I've got 1/2 inch collet router with more than enough power, completed with JET JRT-2 router table, I am looking into the bit's choice, particularly those big ones used for door making, for example. Also heard that 1/2 bits are cheaper than 12 mm ones, is it true?

 

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You can ask here about bits Salavat. Whiteside router bits are among the best and are as competitively priced as most other major brands. Freud makes some of their bits with 4 cutting edges and they cut very smoothly (Quadracut by name). Freud probably also sells the most bits of all manufacturers. Amana makes very good bits but you need to make sure they are made in Israel and not China. I can show you examples of both and you would be able to recognize them from the examples.There is a cheaper brand which is very good for the price (which is quite a bit less in most cases) called Yonico but also go by the company name of Precision Bits. I'm not sure if all of those companies that you find will ship to Russia though. You would have to go to their sites or their dealer sites and see if they will. 1/2" bits probably are cheaper than 12mm because so many are made in 1/2" and 1/4" sizes for the North American markets.

Thanks for detailed explanation. Shipping from US to Russia is quite expensive, unfortunately, compared to bits price it can double the number (.

1) Any (more or less) decent sellers on Aliexpress?
2) I am interested, first of all, on bits that used for furniture doors decoration elements.
- What types of bits are most frequently used in your experience? (if possible, please post links or pictures for bits profiles)
- What types of 'big' bits (a few I would think) would be a good start to try out making nice looking doors for cabinets etc?

I understand, that my question might sound silly)) or too vague, but I kinda lost)) and need to start with something in order to come up to the conscious choice for the bits, based on particular project need..

 

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I think CMT (they also have CMT contractor series, which is cheaper than main CMT line), Dimar bits are available here.

 

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As type of furniture is concerned, I like a lot Restoration Hardware furniture (rather classic than modern line):

 

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CMT are very good bits...
But, here, their customer service leaves a lot to be desired...

I don't know Dimar..

I think it is Isreal company, heard bits are good.

 

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As for type of furniture - I like a lot classic line of Restoration Hardware

 

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Thanks to all replied, I appreciate your comments and info.

If I were an experienced builder)), I would have known already which bits would be needed often, and thus quality ones would pay off, no doubt)). At the moment I do not know which ones even get use with building cabinets (for example), and assuming quality bits for 1/2 inch shank with big profile are really expensive, my concern is to spend money on something I will not use. At the same time, Chinese bit can be not balanced at all, and I do not want to risk new router to be destroyed by wobbling bit)).

So, I am kinda trying to find a reasonable compromise between price and quality, at the same time trying to figure out what to get at all)). Mission impossible))

 

[salavat]

We kind of strayed from TRITON SERVICE...

Metoo))

 

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Quick update. Not a word from Triton for 2 weeks ))) Basically, I guess I can draw a legit conclusion that Triton service does not exist at all )) This is sad, since the router is good, but they act exactly how Chinese manufacturers do - you bought the product - you are at your own, see ya at the next purchase.

I am glad I have had this experience with them and I can easily predict what would happen if I have a real problem and with another Triton product.

Better stick to Bosch)) or Makita )) or DeWalt )) but never again with Triton.

 

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There is a little secret for desperate customer, crying for support, called ..... facebook)) By some reason, staff, maintaining social media pages for companies and manufacturers is more responsive than usual 'help line'. Anyway, I usually get replies rather quickly and in some cases it did help.

So, I wrote to facebook page called Triton Tools... And guess what? No reply))

This is ridiculous, how companies destroy their reputation in nowadays with this fast and massive information flow..

In my experience (it was a rare case) this usually means that company is going bankrupt or shutting down, this easily explains that nobody cares...

 

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Salavat...are you writing to [email protected] ...?

Have you tried writing to any of the other support centers...?

...or tried telephoning any of them...?

1) I wrote to tritontools.com 2 times over webform (got a confirmation email that my request was received).
2) I spoke to Russia distributor, they said Triton company forwarded to them my request
3) I sent a message to Facebook page of Triton Tools.

I think that is more than enough (honestly, I think it is too much time spent, compared to a typical customer service) to get response. 2 weeks time is more than enough to respond.

I believe that customer service is not a quest, it is a casual matter.

 

[salavat]

Understood...it's the principle. The good thing about all this is you are likely not to need their service anyway. I only used their service once when I first bought the Triton in 2012...I opened the back door to my truck and it fell out...broke the entire gross adjustment knob. I called them, told them what happened and they sent me all brand new parts...and yes, for free. Since it was my fault, they didn't have to honor any warranty service.

Based on your experience, it's a good thing you only need information and not service.

In answer to your original question, here, if you register the Triton within 30 days of purchase, you get 3 years...otherwise it's 30 days...and you must keep the original proof of purchase. See this link... https://www.tritontools.com/en-US/Support?section=service

Be happy with the router, though...it's a good router...don't let this experience sour your projects...

You have had a better luck with them)), nice of them to send replacements parts for free)). Looks like those days are gone)
I would love to have 3 yrs warranty, that was basically my question to them - how do I get that..

Good thing about Triton router is that:
1) Some parts of Elmos router (that was first 'variation' of this router) are still available, at least in Russia
2) Triton parts are also still sold
3) CMT (that is the latest 'variation' of the same TRA 001 router) are available, since it current model.

If Triton company shuts down, CMT parts will fit (since they are almost identical routers).