[Nickp]

I like HorsePower,
Watts is a district in LA,
HorsePower is what you ride out of town on.
Just saying,
Herb

..not at the Sheriff's request, I hope...:grin:

 

[Nickp]

I drove through Watts (accidentally!) in 1968. I got some very strange looks.

...and it doesn't happen any other time...? >

 

[Nickp]

There is a little secret for desperate customer, crying for support, called ..... facebook)) By some reason, staff, maintaining social media pages for companies and manufacturers is more responsive than usual 'help line'. Anyway, I usually get replies rather quickly and in some cases it did help.

So, I wrote to facebook page called Triton Tools... And guess what? No reply))

This is ridiculous, how companies destroy their reputation in nowadays with this fast and massive information flow..

In my experience (it was a rare case) this usually means that company is going bankrupt or shutting down, this easily explains that nobody cares...

Salavat...are you writing to [email protected] ...?

Have you tried writing to any of the other support centers...?

...or tried telephoning any of them...?

 

[Nickp]

1) I wrote to tritontools.com 2 times over webform (got a confirmation email that my request was received).
2) I spoke to Russia distributor, they said Triton company forwarded to them my request
3) I sent a message to Facebook page of Triton Tools.

I think that is more than enough (honestly, I think it is too much time spent, compared to a typical customer service) to get response. 2 weeks time is more than enough to respond.

I believe that customer service is not a quest, it is a casual matter.

Understood...it's the principle. The good thing about all this is you are likely not to need their service anyway. I only used their service once when I first bought the Triton in 2012...I opened the back door to my truck and it fell out...broke the entire gross adjustment knob. I called them, told them what happened and they sent me all brand new parts...and yes, for free. Since it was my fault, they didn't have to honor any warranty service.

Based on your experience, it's a good thing you only need information and not service.

In answer to your original question, here, if you register the Triton within 30 days of purchase, you get 3 years...otherwise it's 30 days...and you must keep the original proof of purchase. See this link... https://www.tritontools.com/en-US/Support?section=service

Be happy with the router, though...it's a good router...don't let this experience sour your projects...