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Dimar is...
Shelomi, Israel....
What is your experience with Triton service?
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Shelomi, Israel....
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Salavat one of the best ways to learn about bits is to go through manufacturer's catalogs. Some of them will show you a drawing of what that bit will make so that you can then look at the parts of furniture and see which bits were used to make them. Freud, CMT, Amana, and Whiteside all have good digital catalogs that you can download from the internet.
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Further to Charles' comment; DIMAR as well
https://www.dimarcanada.com/company
https://www.dimarcanada.com/products/router-bits
I should mention that if you're looking for inexpensive DIMAR ain't it...
Stick mentioned staying away from foreign manufacturers,
"...after extensive VOE w/ bits made ''elsewhere''.... I'd steer clear of them because of prior experiences..."
That's rather a broad generalization. Lee Valley's router bits have been mentioned here in the past and generally considered to be good quality and reasonably priced, with really excellent selection. They aren't N. American made.
https://www.dimarcanada.com/company
https://www.dimarcanada.com/products/router-bits
I should mention that if you're looking for inexpensive DIMAR ain't it...
Stick mentioned staying away from foreign manufacturers,
"...after extensive VOE w/ bits made ''elsewhere''.... I'd steer clear of them because of prior experiences..."
That's rather a broad generalization. Lee Valley's router bits have been mentioned here in the past and generally considered to be good quality and reasonably priced, with really excellent selection. They aren't N. American made.
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DIMAR<as do others, make more than one line of tooling. Their 'Woodpecker' branding is for non-industrial users.
Pricing is pretty reasonable... (Cdn. $$$'s)
https://www.kmstools.com/woodpeckers-5-8-straight-router-bit-1-2-shank-10492
Is this of any help?...
https://www.canadianwoodworking.com/tools/router-bit-comparison
I didn't notice a date so I'm not clear on how recent this testing was.
Pricing is pretty reasonable... (Cdn. $$$'s)
https://www.kmstools.com/woodpeckers-5-8-straight-router-bit-1-2-shank-10492
Is this of any help?...
https://www.canadianwoodworking.com/tools/router-bit-comparison
I didn't notice a date so I'm not clear on how recent this testing was.
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guess I need to be blunt...
make that cheap outta china bits...
every bit from China I found to have one or more issue(s)...
poor QC...
Balance... out of balance bits are rough on the router...
poor brazing.. you can ask my ear about that...
softer carbide.. short production life due to dulling...
fragile.. carbide chipping/breaking when hitting a dense knot..
two piece construction.. body to shank which under duress would separate...
same part number/same manufacturer/same profile... but one bit to the next won't/doesn't match..
dia aren't as advertised...
no CS to speak of...
to name a few...
LV does the specs and QC on their bits...
also the last I knew they were made in Taiwan...
we also discussed the differences between in Amana Israel and Amana china finger joint bits
point...
An Amana FJ bit made in Israel is a long lasting quality bit....
the same brand/bit/profile made in china doesn't last but hours and the china made profile doesn't match the Israeli made profile...
same price too... about 170$ at the time...
same thing w/ CMT bits too
and don't get me started om chinese MCLS bits...
Remember..
I wasn't a hobbyist....
if it cost me... it got dumped...
while in business I did spread sheets on what came into the shop...
I factored in a lot of things..
initial cost.. (tangible)
support cost.. (intangible)..
safety...
CS... did the product's manufacturer stand behind the item..
quality..
performance.. did it do it's job well..
longevity..
availability..
initial cost.. (tangible)
OTC/delivered into my hand...
support cost.. (intangible)..
cost/time to get it warrantied if need be...
a carry back to the seller or postage and the trip to the post office isn't free...
cost/time of related down time..
cost/time of damage repair..
cost/time of a connected call back...
cost/time of related down time and job set back...
cost/time of rework because of
all of this relates in unit LF...
(unit cost ÷ LF)
I think Whiteside bits are better than equivalent Freud bits fresh out of the box..
but...
Freud stayed in production the longest..
Freud beat Whiteside in unit cost..
CMT bits are very good but fall short in support by a long ways...
every bit from China I found to have one or more issue(s)...
poor QC...
Balance... out of balance bits are rough on the router...
poor brazing.. you can ask my ear about that...
softer carbide.. short production life due to dulling...
fragile.. carbide chipping/breaking when hitting a dense knot..
two piece construction.. body to shank which under duress would separate...
same part number/same manufacturer/same profile... but one bit to the next won't/doesn't match..
bottom line, china was very expensive no matter how little was paid for a product from there...
NOTE:
there is a lot of knock offs and counterfeits coming out of china...
something they're virtually infamous for...
.
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I’ve got several Yonico’s that have held up to my casual use. No issues thus far but my trust level isn’t high compared to the well used Freuds I depend on. Also have some Ryobi brand which I assume are Chinese too. Make light use of the Chinese tooling and use Freud for dados and other heavy cutting.
Thanks to all replied, I appreciate your comments and info.
If I were an experienced builder)), I would have known already which bits would be needed often, and thus quality ones would pay off, no doubt)). At the moment I do not know which ones even get use with building cabinets (for example), and assuming quality bits for 1/2 inch shank with big profile are really expensive, my concern is to spend money on something I will not use. At the same time, Chinese bit can be not balanced at all, and I do not want to risk new router to be destroyed by wobbling bit)).
So, I am kinda trying to find a reasonable compromise between price and quality, at the same time trying to figure out what to get at all)). Mission impossible))
If I were an experienced builder)), I would have known already which bits would be needed often, and thus quality ones would pay off, no doubt)). At the moment I do not know which ones even get use with building cabinets (for example), and assuming quality bits for 1/2 inch shank with big profile are really expensive, my concern is to spend money on something I will not use. At the same time, Chinese bit can be not balanced at all, and I do not want to risk new router to be destroyed by wobbling bit)).
So, I am kinda trying to find a reasonable compromise between price and quality, at the same time trying to figure out what to get at all)). Mission impossible))
Metoo))
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can I be the black sheep...Hey, it's your thread! You lead; we'll follow...
Quick update. Not a word from Triton for 2 weeks ))) Basically, I guess I can draw a legit conclusion that Triton service does not exist at all )) This is sad, since the router is good, but they act exactly how Chinese manufacturers do - you bought the product - you are at your own, see ya at the next purchase.
I am glad I have had this experience with them and I can easily predict what would happen if I have a real problem and with another Triton product.
Better stick to Bosch)) or Makita )) or DeWalt )) but never again with Triton.
I am glad I have had this experience with them and I can easily predict what would happen if I have a real problem and with another Triton product.
Better stick to Bosch)) or Makita )) or DeWalt )) but never again with Triton.
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That's too bad Salavat but it's good you shared your experience with us. Now the rest of us know.
There is a little secret for desperate customer, crying for support, called ..... facebook)) By some reason, staff, maintaining social media pages for companies and manufacturers is more responsive than usual 'help line'. Anyway, I usually get replies rather quickly and in some cases it did help.
So, I wrote to facebook page called Triton Tools... And guess what? No reply))
This is ridiculous, how companies destroy their reputation in nowadays with this fast and massive information flow..
In my experience (it was a rare case) this usually means that company is going bankrupt or shutting down, this easily explains that nobody cares...
So, I wrote to facebook page called Triton Tools... And guess what? No reply))
This is ridiculous, how companies destroy their reputation in nowadays with this fast and massive information flow..
In my experience (it was a rare case) this usually means that company is going bankrupt or shutting down, this easily explains that nobody cares...
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Salavat...are you writing to [email protected] ...?
Have you tried writing to any of the other support centers...?
...or tried telephoning any of them...?
1) I wrote to tritontools.com 2 times over webform (got a confirmation email that my request was received).
2) I spoke to Russia distributor, they said Triton company forwarded to them my request
3) I sent a message to Facebook page of Triton Tools.
I think that is more than enough (honestly, I think it is too much time spent, compared to a typical customer service) to get response. 2 weeks time is more than enough to respond.
I believe that customer service is not a quest, it is a casual matter.
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Understood...it's the principle. The good thing about all this is you are likely not to need their service anyway. I only used their service once when I first bought the Triton in 2012...I opened the back door to my truck and it fell out...broke the entire gross adjustment knob. I called them, told them what happened and they sent me all brand new parts...and yes, for free. Since it was my fault, they didn't have to honor any warranty service.
Based on your experience, it's a good thing you only need information and not service.
In answer to your original question, here, if you register the Triton within 30 days of purchase, you get 3 years...otherwise it's 30 days...and you must keep the original proof of purchase. See this link... https://www.tritontools.com/en-US/Support?section=service
Be happy with the router, though...it's a good router...don't let this experience sour your projects...
You have had a better luck with them)), nice of them to send replacements parts for free)). Looks like those days are gone)
I would love to have 3 yrs warranty, that was basically my question to them - how do I get that..
Good thing about Triton router is that:
1) Some parts of Elmos router (that was first 'variation' of this router) are still available, at least in Russia
2) Triton parts are also still sold
3) CMT (that is the latest 'variation' of the same TRA 001 router) are available, since it current model.
If Triton company shuts down, CMT parts will fit (since they are almost identical routers).
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