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Discussion Starter · #1 · (Edited)
I was trying to work with my Bosch MRC23EVS with the plunge base when I tried to change the height of the bit with the above table hex wrench when I noticed the bit was not moving. I pulled out the router out of the table when I saw what is shown in the two photos. I perhaps should also point out that the motor seems stuck in the fixed base.

I tried the Bosch e-repair web site and found a repair place within an hour's drive. I contacted that place and the phone answerer mad it clear my job was too small to receive attention for several days. My response was they were to small minded for me. I am instead sending it to a place, via UPS, within the state that actually has Bosch in its name.

Any ideas what went wrong? And, much more important, how do I prevent a recurrence?
 

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Hey, Tom; been awhile!
Re the first repaid shop. That shouldn't reflect back on Bosch, but having said that, Bosch should be informed if any of their repair depots aren't representing them properly...no way they'll know if someone doesn't tell them.
Having said that, if any shop is overwhelmed with business they have an obligation to tell the potential client that it's going to be a few days/weeks/months before their particular issue can be dealt with. That's only fair to both parties. Being rude about it is another story.
 

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Hey, Tom; been awhile!
Re the first repaid shop. That shouldn't reflect back on Bosch, but having said that, Bosch should be informed if any of their repair depots aren't representing them properly...no way they'll know if someone doesn't tell them.
Having said that, if any shop is overwhelmed with business they have an obligation to tell the potential client that it's going to be a few days/weeks/months before their particular issue can be dealt with. That's only fair to both parties. Being rude about it is another story.
+1

Sounds like an issue with the INDEPENDENT repair shop. That attitude definitely doesn't reflect the usual Bosch CS. Bosch should know about this.
 

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It always amazes me how some people can only express themselves by being rude. Sometimes they stay in business in spite on themselves not because of themselves. I vote for businesses with my money. Treat me right I'll pay my bill, recommend you and return. Treat me wrong I'll pay my bill, I won't recommend you and I damned sure won't return.
 

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Discussion Starter · #6 ·
Hey, Tom; been awhile!
Re the first repaid shop. That shouldn't reflect back on Bosch, but having said that, Bosch should be informed if any of their repair depots aren't representing them properly...no way they'll know if someone doesn't tell them.
Having said that, if any shop is overwhelmed with business they have an obligation to tell the potential client that it's going to be a few days/weeks/months before their particular issue can be dealt with. That's only fair to both parties. Being rude about it is another story.

@DaninVan, @shopguy @schnewj I agree that an overwhelmed shop has an obligation as you describe. That appeared to not be the case here; the phone answerer was rude and frankly there's been enough going on with obnoxious providers that my hot buttons are much closer to t he surface than usual.
The issue of an independent shop is one I have mixed feelings about. Certainly Bosch Inc. has no control over the independent shops, but they do list them as service centers so to some extent do represent Bosch. Yes I will do what I can to inform Bosch.
Thanks.


Now, any ideas what happened and how to prevent a recurrence?

These photos are not intended to be a part of my redemption from Forum Freeloader rank.
 
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Call Bosch CS and tell them what you told us...
looks like to ran the adjustments to the stops and jammed the motor into the base...

1-877-267-2499...
 
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From the photos it looks like the "C" shaped washer came loose from the bottom of the screw and let the adjustment go beyond it's limits. If I'm right and on rare occasions I am, normally during a full solar eclipse, you may be able to move the washer back up to the bottom of the screw, there should be a channel for it, and that might permit you to lower the adjustment. I had a similar problem with my 1617 and that fixed it. I had raised the bit and it wasn't quite high enough so I gave it a couple of extra turns and popped the washer. I'm now very cautious so that I don't raise or lower the bit beyond it's limits. I hope this helps and saves you from having to pay repair costs.
 

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It's good to see that at least you attempted to use a router again Tom, that will extend your title of "routologist" for a further six months! I do hope that your health has improved.
 

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mftha,

I have the very same router as you have shown here. Now remember, I am very new to wood working. But I had exactly the same issue with my router. it was caused by trying to raise the router to high for the setting I was using. The washer also came loose on my router. Replaced the washer with a new one and have been careful not to force the router again. I have not had the problem since. One other thing, as you mentioned the router is hard to turn in the plunge base. I loosened the bolt on the flip lock a small amount and it really helped to be able turn the router and insert it and remove it from the base. I hope this may help.
 

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From the photos it looks like the "C" shaped washer came loose from the bottom of the screw and let the adjustment go beyond it's limits. If I'm right and on rare occasions I am, normally during a full solar eclipse, you may be able to move the washer back up to the bottom of the screw, there should be a channel for it, and that might permit you to lower the adjustment. I had a similar problem with my 1617 and that fixed it. I had raised the bit and it wasn't quite high enough so I gave it a couple of extra turns and popped the washer. I'm now very cautious so that I don't raise or lower the bit beyond it's limits. I hope this helps and saves you from having to pay repair costs.
I did that on my 1617 Bosch in the table using the fixed base. Then put a router lift instead of using the fixed base and problem went away.
I tried to replace the "C" shaped washers I bought at the hardware store were not quite the right size, or didn't spring back after being installed. Maybe they were Metric instead of Imperial, if there is such a thing.
Herb
 

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Discussion Starter · #12 ·
It's good to see that at least you attempted to use a router again Tom, that will extend your title of "routologist" for a further six months! I do hope that your health has improved.
Thanks very much Harry. I have assumed for myself the title of "Forum Freeloader, expanding on your suggestion that I would lose the title of "routologist"

Actually my health is doing OK, except for the injuries that come with not being able to feel pain, and the consequences of "severe" osteoarthritis in both thumbs that caused Medicare to pay for a power wheelchair . I do have many other things going on however that keep me distracted from things I would rather be doing.

I am trying to set up for some major work that I will be photo-shooting and showing, but I don't want to say anything until I actually have something done.
 

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Discussion Starter · #13 ·
Call Bosch CS and tell them what you told us...
looks like to ran the adjustments to the stops and jammed the motor into the base...

1-877-267-2499...
Thanks very much @Stick486, I now have that phone number in my contact list. Unfortunately I have been distracted by other issues today but Bosch CS will hear from me.
 

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Thanks very much @Stick486, I now have that phone number in my contact list. Unfortunately I have been distracted by other issues today but Bosch CS will hear from me.
that sounded kinda terse for something you did by forcing the adjustment past it's stops...
RTFM and learn about the adjustment limits...
be nice when you call them.....
 

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Discussion Starter · #16 ·
From the photos it looks like the "C" shaped washer came loose from the bottom of the screw and let the adjustment go beyond it's limits. If I'm right and on rare occasions I am, normally during a full solar eclipse, you may be able to move the washer back up to the bottom of the screw, there should be a channel for it, and that might permit you to lower the adjustment. I had a similar problem with my 1617 and that fixed it. I had raised the bit and it wasn't quite high enough so I gave it a couple of extra turns and popped the washer. I'm now very cautious so that I don't raise or lower the bit beyond it's limits. I hope this helps and saves you from having to pay repair costs.

@Barry747, I fully agree with your diagnosis.
I have managed to free the motor but I am having no luck moving the C shaped washer back into place. It is not a standard
 

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Discussion Starter · #18 ·
that sounded kinda terse for something you did by forcing the adjustment past it's stops...
RTFM and learn about the adjustment limits...
be nice when you call them.....
@Stick486, I have long recognized that the person on the other end of the phone probably has no involvement with what went on before, so I promise I will be nice to them.

Actually given the time table for repairs, and that this week is one of the very few times I face a deadline for a woodworking project, I was so enraged>:) at Bosch that I bought and this afternoon received a brand new MRC23EVS. Now I will be able to mix and match bases, etc.
 

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when you talk to the real deal Bosch CS you will think differently..
just take the time ti RTM...
 

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Discussion Starter · #20 ·
that sounded kinda terse for something you did by forcing the adjustment past it's stops...
RTFM and learn about the adjustment limits...
be nice when you call them.....
when you talk to the real deal Bosch CS you will think differently..
just take the time ti RTM...

@Stick486, not only did I RTM I on multiple occasions I did careful RTFM. Given that several others have reported similar problems with Bosch routers (see above posts) I refuse to accept all the blame.

In addition the MRC23EVS manual is poorly written. I have written enough things of a similar nature that I recognize poor writing when I see it. I could over a weekend probably produce a much better written manual.

(It has been enough years that the manual for my Bosch dishwasher can no longer be found, as I recall that manual was not particularly well written either; manuals made in China?)
 
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