During one of my recent performance evaluations from my superintendant at work, it was observed that I was critical of jobs not done well, but didn't give positive feedback as easily...... So I try to focus on that now and give praise when deserved.
Anyway, I had a pleasant surpise dealing with Kreg customer service and I wanted to share. At a recent estate sale, I purchased a Kreg Rip Cut Rip-Cut
that looked to be brand new in the package. I got it for a very reasonable price and couldn't wait to try it out. Of course, I got home and it was missing a piece. I wasn't really too concerned, since the piece wasn't anything I couldn't fabricate, but it was still a bit of a bummer. I sent an email to Kreg asking for the price and availability of spare parts, and they contacted me and asked me which part I needed, and for a shipping address. They then sent it out to me without allowing me to pay for it, not even the shipping cost. That was an incredible display of keeping the customer satisfied in my opinion.
I was so tickled by their reply, that when I made a recent purchase at Amazon and needed to add a few more bucks to get free shipping I picked up the Kreg Multi-Mark as well. So far they are both pretty cool tools. Multi-Mark
In short, not only does Kreg make pretty good tools and accessories, they have great customer service as well.