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post #1 of 3 (permalink) Old 08-14-2013, 11:31 AM Thread Starter
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First Name: Doug
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Default MilesCraft customer service

I believe in giving praise to companies who provide great customer service.

I recently had to purchase a MilesCraft sign making jig, because I had A LOT of signs to make for a project. I was a little bummed when I found one of the rail connectors had a broken tap fused into the aluminum (for a soft metal, it can be a pain to tap), but was able to work around it and finish the project on time.

I contacted Milescraft customer service, and in no time flat and without question they sent out the replacement piece. They also followed up to make sure I was satisfied.

I was very satisfied with their customer service, and wanted to give them credit for taking the opportunity to make things right.
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Doug
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post #2 of 3 (permalink) Old 08-14-2013, 11:59 AM
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Good to hear, Doug. Glad they treated you right. This kind of CS is oft times of more importance to me than most other reviews!

I have found that hand tools are the best choice when I want to make mistakes at a slower rate of speed.

I don't suffer from insanity. I enjoy every minute of it.
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post #3 of 3 (permalink) Old 08-14-2013, 01:30 PM
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I agree Doug, I've used their customer service a couple of times and both times were very helpful and accommodating. Sad to say it is getting harder find that these days.

John Schaben

The problem with experience is I usually get it immediately after I need it.
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