King Canada customer service
I recently purchased a 16/32 Drum Sander from King Canada. The sander has worked well and was set up accurately right from the factory, something which hasn't been true about most of my other machines, including my Delta machines which included having to send a brand new Unisaw back for a new base cabinet. However, the dust pickup elbow was pointed towards one of the legs on the support yoke which made hooking up my shop vac very awkward. See picture below. I attempted several times to turn the fitting and it wouldn't budge so I emailed King and asked if the elbow was glued on and they confirmed that it was. I sent them a picture (included below) of the one on the machine and complained about how awkward it made the machine to use. I didn't ask for a replacement but I got an email this morning telling me that they are sending one.
This is my 3rd King machine, the other two being a 16" planer and a 6" by 108" belt sander. Both of those have worked well for the 20 years I've had them. The planer needed adjusting from new with the head not being level with the bed which required removing the chain that turns the column screws and turning them individually until level was achieved, about a 45 minute job. I've run several thousand feet of rough lumber through it, including birch 2 x 10s. I even ran some 8' x 16" x 6" cedar timbers through it once. I did replace the head out feed roller once but that might could have been avoided if I had someone on that end when planing all the long rough lumber.
The table on the sander wasn't 90 degrees to the sander platen but King replaced the brackets. The guy I talked to about it tried to convince me that that wasn't important though and I had to insist that it was. All in all my experiences with King's tools is fairly positive so if someone else is considering buying them this might be of help.
Someone I consider a master woodworker once told me that a master woodworker is not someone who never makes mistakes. He is someone who is able to cover them up so that no one can tell.