King Canada customer service - Router Forums
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post #1 of 18 (permalink) Old 01-14-2019, 11:44 AM Thread Starter
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Default King Canada customer service

I recently purchased a 16/32 Drum Sander from King Canada. The sander has worked well and was set up accurately right from the factory, something which hasn't been true about most of my other machines, including my Delta machines which included having to send a brand new Unisaw back for a new base cabinet. However, the dust pickup elbow was pointed towards one of the legs on the support yoke which made hooking up my shop vac very awkward. See picture below. I attempted several times to turn the fitting and it wouldn't budge so I emailed King and asked if the elbow was glued on and they confirmed that it was. I sent them a picture (included below) of the one on the machine and complained about how awkward it made the machine to use. I didn't ask for a replacement but I got an email this morning telling me that they are sending one.

This is my 3rd King machine, the other two being a 16" planer and a 6" by 108" belt sander. Both of those have worked well for the 20 years I've had them. The planer needed adjusting from new with the head not being level with the bed which required removing the chain that turns the column screws and turning them individually until level was achieved, about a 45 minute job. I've run several thousand feet of rough lumber through it, including birch 2 x 10s. I even ran some 8' x 16" x 6" cedar timbers through it once. I did replace the head out feed roller once but that might could have been avoided if I had someone on that end when planing all the long rough lumber.

The table on the sander wasn't 90 degrees to the sander platen but King replaced the brackets. The guy I talked to about it tried to convince me that that wasn't important though and I had to insist that it was. All in all my experiences with King's tools is fairly positive so if someone else is considering buying them this might be of help.
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Someone I consider a master woodworker once told me that a master woodworker is not someone who never makes mistakes. He is someone who is able to cover them up so that no one can tell.
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post #2 of 18 (permalink) Old 01-14-2019, 12:03 PM
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If that's an ABS fitting cutting it off 1 1/2" up from the top of the bottom hub, and installing a new elbow on the vertical stub would fix that, but I certainly wouldn't glue it on.
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post #3 of 18 (permalink) Old 01-14-2019, 12:13 PM Thread Starter
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There's no hub left to glue to if I cut it off Dan. My next step was going to be trying to find an elbow for it but my options with where it would go with that might still not be where I would really like it pointing. When I found out that they glue the elbows on I strongly suggested to them that they stop and just put it loose in the box and let the customer decide. Since I'm using a shop vac with it my ideal location would be to just miss the outside of the yoke and I could attach a hook that would support the hose and not stress that top cover (abs plastic). But if someone was planning to use it with a ceiling mounted DC system their ideal location might differ. Whether King will take advantage of some good free advice remains to be seen.

Someone I consider a master woodworker once told me that a master woodworker is not someone who never makes mistakes. He is someone who is able to cover them up so that no one can tell.
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post #4 of 18 (permalink) Old 01-14-2019, 09:21 PM
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Nice of king Canada to replace it.
But You would think they’d leave it loose and let the end customer decide what direction to put it in
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post #5 of 18 (permalink) Old 01-15-2019, 12:11 AM
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"There's no hub left to glue to if I cut it off Dan"
Nope. What I said was to cut it off up 1 1/2 above the top of the hub...attach the new one to the stub. But now that you mention it, I can't remember if the OD of the body of a fitting is the same OD as the ID of a hub (ie OD pipe diameter)
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post #6 of 18 (permalink) Old 01-15-2019, 03:06 AM Thread Starter
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Never thought of trying that. I'll have to measure and see if it's possible.

Someone I consider a master woodworker once told me that a master woodworker is not someone who never makes mistakes. He is someone who is able to cover them up so that no one can tell.
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post #7 of 18 (permalink) Old 01-15-2019, 07:09 AM
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Quote:
Originally Posted by DaninVan View Post
"There's no hub left to glue to if I cut it off Dan"
Nope. What I said was to cut it off up 1 1/2 above the top of the hub...attach the new one to the stub. But now that you mention it, I can't remember if the OD of the body of a fitting is the same OD as the ID of a hub (ie OD pipe diameter)
That would work just fine but use a rubber Fernco coupler to attach the two together. Makes life really easy. I keep a few of these 6", 4" and reducer style ones handy in the shop. They have severed me well and remove the need to glue.

Chuck, sounds like you've had good luck with their line. I'm guessing they are very competitive price wise. While price is important customer service is usually what keeps customers coming back. Good luck with getting your sander fitting in the best location for you. If they really want to accommodate maybe they should consider a swivel fitting. Unfortunately that usually adds more to cost and is not considered to keep cost down. Or maybe your's was a Friday afternoon/Monday morning assembled unit when it came to the DC fitting.

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post #8 of 18 (permalink) Old 01-15-2019, 07:29 AM
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I own a Ryobi 16/32 and based on your picture, it seems to me to be the exact machine. I bought mine used. The reason the elbow is glued at an angle is so that the hose that is attached to it is forced to stay away from the conveyor bed as much as possible.
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post #9 of 18 (permalink) Old 01-15-2019, 09:48 AM
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Chuck,
I'm happy to hear that I'm not the only one that has had positive experiences with King Canada. They are located in the Lachine/Dorval industrial park close to the airport. My TS is a King, over 15 years of trouble free service, 3HP motor is plenty strong and the one detail that would prevent me from saying it is great is the fact that the top is Aluminum vs steel. So Mag Switches don't apply but it doesn't rust either. My DC is also a King. Over 10 yrs of service and the only thing I would change is the size. I should have waited and bought a 2 HP to be able to run piping throughout the shop. I also have a monster King router that is 3.5 HP and can cut just about anything. The plastic sub base was cracked and when I went to King they gave me a new one no questions asked ! I would not hesitate to buy another tool from them if the features and price proved to be a logical choice.

Dan
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Don't fear your tools, pay attention and respect the tools and avoid injury.
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post #10 of 18 (permalink) Old 01-15-2019, 10:38 AM
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+1 on the Fernco couplings!
Following on Ray's comment, I don't understand why somebody made the choice of a 90deg. bend(?). A 45deg or straight up would make more sense, never mind glueing it on.
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