CPO Tools Ain't What It Use To Be... - Page 2 - Router Forums
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post #11 of 24 (permalink) Old 03-28-2019, 01:04 PM
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Originally Posted by DaninVan View Post
I'd love to know what changed at CPO Corporate. Bought up by a larger cannibalistic company? New CEO and Directors? Maybe just a new hotshot in charge of sales? (let the CS guy go?)
What years was CPO "good"? When did CPO become "bad"?

If you are at all like me, years flash by in a seeming instant nowadays, faster than weeks used to laboriously languish on and on decades ago, but here is a brief history:

CPO started in 2004. Ten years later, in 2014, CPO was acquired by Associated Stationers, which I suppose you could say is the "larger cannibalistic company." Need proof? Read below. In 2015, a big corporate change happened, and Associated Stationers, and all the companies they gobbled up along their voracious acquisition path over the previous 40 years, suddenly became Essendant, stock symbol ESND as traded on NASDAQ.

Ok. The proof:

At the same time that CPO Commerce (parent company name for all the CPO Outlet websites, ie CPO Bosch, CPO Milwaukee, etc) was acquired, Associated Stationers, which at the time was #484 on the Fortune 500 list of companies, also scooped up MEDCO (the automotive tools company, NOT the Medicare scripts prescription company... familiar with both at this age) and G2S (another automotive tools company). Two years previous, Associated Stationers acquired OKI Supply (formerly OKI Bering in Canada and in the Middle East... industrial supplies and welding equipment). Prior acquisitions included MBS Dev, ORS Nasco, Sweet Paper, Peerless Paper, Lagasse, Azerty, and the BIG one... United Stationers Inc, a publicly traded company that itself had just swallowed Stationers Distributing. United Stationers had a longer history that dated back 60 years to it's initial incorporation as Utility Supply Company.

So yes, big business. And ironically, one that actually sells BOTH kinds of routers.
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post #12 of 24 (permalink) Old 03-28-2019, 01:29 PM
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I understand they bought up some of the other tool outlets...
Acme Tool
Tyler Tool
Tool Barn..
https://www.trustpilot.com/review/www.cpooutlets.com

The information quoted above is not correct.

Neither CPO Commerce / Outlets, nor their corporate parent Essendant, has anything to do with, nor any control over, nor any association with, ACME Tools.

Acme Tools, established at the beginning of the post war boom in 1948, stands alone and apart from any of the tool outlets on that list. I just ordered six tools from ACME tool, and their customer service has been excellent.

Tool Barn, on the other hand, is associated with Tool Parts Direct and Pressure Parts.com. I ordered parts from Tool Parts Direct about a month ago, and still don't even have a tracking number. Let me repeat that. I ordered parts from Tool Parts Direct, that were shown as IN STOCK at the time of order, and still show as IN STOCK now a month later, and have showed as IN STOCK for each week between time of order a month ago and today, and I still don't have a tracking number. I'm on hold with Tool Barn / Tool Parts Direct, even now, as I type this. The recorded voice has said that my call should be answered within 1 minute, for the last 20 minutes. They have never answered my emails. So let's review: Tool Barn / Tool Parts Direct / Pressure Parts are under the same umbrella, where you can expect a rain of shipping delays, no responses to email, and long wait times on hold, while being lied to by a recorded voice saying "your call should be answered within 1 minute".

Clearly, CPO Outlets is a better bet, because while the customer service agents at CPO are rude and surly, at least they pickup the phone... even if they hang up a short while later.

Finally, the one instance of truth to the quote above is Tyler Tool. In 2011, Tyler Tool was indeed acquired by CPO Commerce.
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post #13 of 24 (permalink) Old 03-28-2019, 02:52 PM
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With me they get one kick at the can. They need me; I DON'T need them!
As far as CPO is concerned, they don't ship to Canada in any event so it's all moot.
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post #14 of 24 (permalink) Old 03-28-2019, 03:23 PM
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With me they get one kick at the can. They need me; I DON'T need them!
TOTALLY agree!

Gene Howe
Snowflake, AZ

'The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.' G. K. Chesterton

Please edit your profile with a name and location so we can better assist you and make for a friendlier forum.
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post #15 of 24 (permalink) Old 03-28-2019, 04:03 PM
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Not all customer service reps have the same level of 'know how' or knowledge. When I get one that isn't cuttin' it I ask for a supervisor or manager.
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post #16 of 24 (permalink) Old 03-28-2019, 04:38 PM
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Jim; no argument there, but I make a distinction between their inexperience and just being obnoxious.
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post #17 of 24 (permalink) Old 03-28-2019, 04:51 PM
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My experience with CPO has always been positive. I've found that if I'm nice and try to be understanding I'll usually get that in return.

Attitude works both ways.

“Like a blind man at an orgy, I’m going to have to feel things out.” - Lieutenant Frank Drebin - -Police Squad.

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post #18 of 24 (permalink) Old 03-28-2019, 05:17 PM
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!...when has Stick ever been anything but sweet, mellow and lovable?!
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post #19 of 24 (permalink) Old 03-28-2019, 05:27 PM Thread Starter
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Neither CPO Commerce / Outlets, nor their corporate parent Essendant, has anything to do with, nor any control over, nor any association with, ACME Tools.
then the rep at Acme lied to me...

I asked if they were affiliated w/ CPO and the girl said yes..
they also do business the same way as Tool Barn / Tool Parts Direct / Pressure Parts does...
in stock moved into back order..
no receipt...
no follow up...

This would have been the week that I'd have finished chewing thru the restraints...
If only new layers hadn't been added....

Stick....
Forget the primal scream, just ROAR!!!
"SNORK Mountain Congressional Library and Taxidermy”
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post #20 of 24 (permalink) Old 03-28-2019, 05:29 PM Thread Starter
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Originally Posted by DaninVan View Post
!...when has Stick ever been anything but sweet, mellow and lovable?!
exactly...

This would have been the week that I'd have finished chewing thru the restraints...
If only new layers hadn't been added....

Stick....
Forget the primal scream, just ROAR!!!
"SNORK Mountain Congressional Library and Taxidermy”
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