CPO Tools Ain't What It Use To Be... - Page 3 - Router Forums
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post #21 of 24 (permalink) Old 03-28-2019, 06:19 PM
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Originally Posted by Stick486 View Post
then the rep at Acme lied to me...

I asked if they were affiliated w/ CPO and the girl said yes..
they also do business the same way as Tool Barn / Tool Parts Direct / Pressure Parts does...
in stock moved into back order..
no receipt...
no follow up...

It is interesting to read the contrast in customer experiences.

Stick had lots of problems with CPO...

Whereas Steve has never had a problem with CPO.

Stick had in stock items downgraded to back order, and didn't get a receipt, or any follow up from Acme...

Whereas I ordered a mix of in stock and out of stock items from Acme, and the in stock items shipped immediately (already have them) and the out of stock items became in stock a full week earlier than promised. I also received immediate followup from Acme after I placed my order, and received a receipt immediately after the items in stock were actually charged to my credit card and shipped, and received another followup from Acme apprising me of the tracking numbers, and received another receipt immediately after the originally out of stock items became in stock, which then generated another invoice, since Acme didn't charge my card for items they didn't have until they had the items on hand ready to ship, and then I received another followup letting me know the new tracking numbers. This all happened within the last couple of days, so the experience is fresh, as well as my first, with Acme.

That doesn't mean that Steve's or my experience invalidates Stick's, nor does it mean that Stick is anything but sweet, mellow, and loveable...

But what it does mean is that it takes a chorus of reports of experience, all singing the same note, before drawing any over arching conclusions regarding a vendor. I only WISH that I had researched vender reviews of Tool Barn and Tool Parts Direct PRIOR to placing my order with them. It didn't occur to me until three weeks had passed by to look up Tool Barn on consumer review websites, and lo and behold, I was FAR from alone in having to wait MONTHS for them to ship parts, wait hours on hold, and not hear back from emails. Had I read through the chorus of reports before hand, I would have weighed price against service, and would have found a different online outfit to buy parts from (no bricks and mortar store locally carried the parts I wanted).

A few folks in this thread mentioned good experience with Walmart. I'll have to add to the chorus of agreement. I've only done it a couple of times, and it felt a bit strange doing it, but indeed online ordering from Walmart and picking up in store worked out surprisingly well.

I don't know what to say about the girl at Acme who said "yes" when you asked her a question about CPO. Is it possible that she would have simply said yes to anything you asked? Do you have a velvety voice that melts hearts? I don't, because just for fun I called up Acme myself... and interestingly enough a woman from Accounts Receivable answered the phone. I assured her that I already paid the bill, and she said "Relax, I answer the phone when customer service is busy, to reduce wait times". Impressive. So I put the question to her... and she said "NO." Very confidently too. Of course, I've been told "no" infinitely more times than "yes", so consider the source!

Prior to the internet, Acme Tools became famous for their catalog business in earlier decades, and that well established mail order business was a natural segue for Acme to establish an online sales presence in the mid 90's, as the internet was metastasizing. By 1999, Acme sold the mail order and online segments of their business to Amazon. Ten years later, around 2010, Acme re-entered the online tool sales business and launched their own website. No affiliation with CPO, although CPO did acquire a different online tool vendor about a year later, in 2011, called Tyler Tool.
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post #22 of 24 (permalink) Old 04-04-2019, 06:12 PM
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I have been finding decent prices and good CS through ... Home Depot online.
Maybe for tools; never ordered tools online from them. But I'll NEVER AGAIN buy appliances from them, certainly not online, but not even at the store. My story probably deserves a thread on its own, but it has nothing to do with woodworking...

One year of experience repeated 10 times is not 10 years of experience.
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post #23 of 24 (permalink) Old 04-04-2019, 06:22 PM Thread Starter
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Maybe for tools; never ordered tools online from them. But I'll NEVER AGAIN buy appliances from them, certainly not online, but not even at the store. My story probably deserves a thread on its own, but it has nothing to do with woodworking...
knowing what happened sounds like something that'll benefit others...
the lobby is made to order for the subject...

This would have been the week that I'd have finished chewing thru the restraints...
If only new layers hadn't been added....

Stick....
Forget the primal scream, just ROAR!!!
"SNORK Mountain Congressional Library and Taxidermy”
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post #24 of 24 (permalink) Old 04-04-2019, 06:55 PM
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I haven't seen anything at the right price from CPO so never ordered.... glad I missed their CS

Galatians 5:13
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