CPO Tools Ain't What It Use To Be... - Router Forums
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post #1 of 24 (permalink) Old 03-28-2019, 07:19 AM Thread Starter
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Default CPO Tools Ain't What It Use To Be...

CPO Tools Ain't What It Use To Be...

A little over four weeks ago I did an online order for a cordless 12V Bosch jigsaw through CPO...
CPO Bosh Tools
At checkout time I see that a 20$ promo offered by Bosch wasn't applied nor free shipping for the order was over 100$...
Not only that, the shopping cart showed/had two saws listed at checkout for full price...
I tried to cancel one saw, apply the promo and get the free shipping w/o success through the site...

The following morning I called CPO C/S to try and get the order straight...
The kid I talked to said there was nothing he could do about the promo nor the free shipping not getting applied...
When I said that is not what the site says he said ''It is what it is''... Then proceeded to ask for a CC# to processes the order...
I said I was canceling the order and he said ''FINE!'' and hung up...
I waited two days and called their CS again and got pretty much the same run around again and another ''It is what it is''...

What prompted this post was the fact that I got another email from CPO this morning wanting my CC to complete the order...
Yes, I told their CS I was canceling the order...
Yes, I clicked the box on every single daily notice/request that I was canceling the order...
Yes, I unsubscribed from CPO emails, multiple times...
And yes, I received no help from their CS this morning – only got hung up on...

I'm done w/ them and can no longer in good faith recommend them...
After some look/see their pricing isn't the best any more either...
Their CS has moved from ''outstanding to ''Flat out sucks''
JFPNCM, DaninVan, billyjim and 3 others like this.

This would have been the week that I'd have finished chewing thru the restraints...
If only new layers hadn't been added....

Stick....
Forget the primal scream, just ROAR!!!
"SNORK Mountain Congressional Library and Taxidermy”

Last edited by Stick486; 03-28-2019 at 09:45 AM.
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post #2 of 24 (permalink) Old 03-28-2019, 07:32 AM
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Sorry to hear that, Stick. Thanks for the heads up.Guess we'll have to look elsewhere to satisfy our Bosch addiction.
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post #3 of 24 (permalink) Old 03-28-2019, 07:35 AM
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Thank you for the warning Stick. That is unfortunate, and hurtful.
CS is the sale, after the sale.
We have all probably seen this situation come up in our journey for satisfaction.

Ellery
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post #4 of 24 (permalink) Old 03-28-2019, 07:51 AM
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Thanks for the warning.
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post #5 of 24 (permalink) Old 03-28-2019, 09:45 AM
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How sad to see what was once always on our recommended list, fall. Not really a fall, but a suicide. I have been finding decent prices and good CS through WalMart, Home Depot online. It was a surprise, great customer service, and free delivery to a local store was very convenient. Can't get everything there, but I was surprised at what they do carry online.
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post #6 of 24 (permalink) Old 03-28-2019, 09:59 AM
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Quote:
Originally Posted by DesertRatTom View Post
I have been finding decent prices and good CS through WalMart,
Can't get everything there, but I was surprised at what they do carry online.
I was surprised when I found they carry bagpipes.

I shop on-line with them at times, because they are usually the closest available source for what ever I am looking for, also least expensive, and it beats the Hell out of tramping all over the store trying to find something, because it's been moved.
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post #7 of 24 (permalink) Old 03-28-2019, 11:45 AM
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I'd love to know what changed at CPO Corporate. Bought up by a larger cannibalistic company? New CEO and Directors? Maybe just a new hotshot in charge of sales? (let the CS guy go?)
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post #8 of 24 (permalink) Old 03-28-2019, 12:25 PM Thread Starter
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I understand they bought up some of the other tool outlets...
Acme Tool
Tyler Tool
Tool Barn..
CPO Outlets, which sells certified pre-owned tools from all of the major tool manufactures has just added three new brands to their growing number of online stores. The addition of Black & Decker, Panasonic Tools, and Fein, brings their total number of stores to 32 different brands.
got too big and lost control???
https://www.trustpilot.com/review/www.cpooutlets.com

This would have been the week that I'd have finished chewing thru the restraints...
If only new layers hadn't been added....

Stick....
Forget the primal scream, just ROAR!!!
"SNORK Mountain Congressional Library and Taxidermy”
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post #9 of 24 (permalink) Old 03-28-2019, 12:59 PM
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In today's competitive sales market, and online sales, that is total suicide.
It's like buying a car, now. You can get the same car from any dealer. It
doesn't matter to the buyer, it should matter to the seller.
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post #10 of 24 (permalink) Old 03-28-2019, 01:01 PM
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I Hear you, crossed them off my list. Spread the word.

Go Harbor Freight!!!!!!!
Herb
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