Rigid Lifetime Warranties - Router Forums
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post #1 of 14 (permalink) Old 04-17-2009, 12:01 PM Thread Starter
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Default Rigid Lifetime Warranties

Here is a heads up for those of us that have bought Rigid tools at any woodworking shows. The lifetime warranties only apply if the tools are bought at Home Depot. I bought my router and oscillating sander at the wood working show in Atlanta that was sold by a Rigid rep and was told how to apply for there lifetime warranty. The sander only made 1 rpm and went up in smoke...it is being repaired under the 90 day warranty but I was told that I was not entitled to the lifetime because it was not bought at Home Depot. And I didnt even get a reach around..

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post #2 of 14 (permalink) Old 04-17-2009, 03:15 PM
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To my knowledge, that is untrue. I purchased a laminate trimmer from them from at a similar tool expo by a ridgid rep. I cut out the upc from the box, registered the product online, made a copy of my receipt and mailed it to:

RIDGID Hand Held and Stationary Power Tool Technical Service
PO Box 1427
Anderson, SC 29622

About 6 weeks later I got a letter and warranty card

My most recent purchase was a ts2410ls table saw from HD and I have done the same thing. I am not sure if they recently changed things by making it a HD exclusive, but I would definatley call RIDGID direct and raise a fuss.
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post #3 of 14 (permalink) Old 04-17-2009, 04:50 PM Thread Starter
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I am happy for you. I tell you that there customer service rep at Anderson SC told me I was SOL..The sad part is the person I spoke with was a fine example of why equal opportunity does not work...could hardly speak english...
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post #4 of 14 (permalink) Old 04-17-2009, 04:54 PM
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Quote:
Originally Posted by George II View Post
Here is a heads up for those of us that have bought Rigid tools at any woodworking shows. The lifetime warranties only apply if the tools are bought at Home Depot. I bought my router and oscillating sander at the wood working show in Atlanta that was sold by a Rigid rep and was told how to apply for there lifetime warranty. The sander only made 1 rpm and went up in smoke...it is being repaired under the 90 day warranty but I was told that I was not entitled to the lifetime because it was not bought at Home Depot. And I didnt even get a reach around..

George II
Thanks for the information, bought mine at HD so no problem here.

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post #5 of 14 (permalink) Old 04-17-2009, 05:01 PM Thread Starter
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Thanks for the information, bought mine at HD so no problem here.
Jerry I am sure I will not have a problem with the router but it just chapped my ass talking with the clown at Rigid plus all the emails I sent to them.

Oh well this to shall pass..All in all they do have pretty good tools..

George II
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post #6 of 14 (permalink) Old 04-17-2009, 06:12 PM
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Default a few tricks

i have a bunch of Ridgid stuff and here's the procedure that I follow:

I originally registered online then sent in a copy of the barcode and receipt to the address noted in the instructions. I never got an acknowledgement.

Now, I take a digital photo of the receipt right beside the bar code. I use the macro setting of my camera and make sure I can read it. Then I e-mail it to one of the people in the registration section. Now, registration and acknowledgement is usually a one day affair.

Spend some time on the blower and negotiate through to the maze of departments until you come up with the one that actually approves the registration and sends you an acknowledgement. My story was that I had sent in my information to support my registration several months ago.

If your packaging says "lifetime service agreement" or something similar, you've got it. However, if the packaging doesn't say "lifetime" something, you're out of luck. I bought a Ridgid battery drill and it went poof so I took it back and they exchanged it for one with the lifetime warranty. I couldn't register the one that went poof but the new one I could. I also found that one promotion had lifetime warranty and the next promotion didn't. Be careful when you buy. Ridgid does not offer a blanket automatic lifetime warranty. Your tools must be identified as such.

If one Ridgid rep say no go, hang up and call back and try someone else. I too found lots of strange accents and a few North American ones that make sense. Perservere, it can be done.

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post #7 of 14 (permalink) Old 04-17-2009, 08:48 PM
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A slightly different take on Ridgid purchases:

I just returned a Ridgid circular saw purchased at Home Depot 2 days previously which had a 1/2" wobble on the plate attachment right out of the box.

HD "Customer service" at first refused to accept the product because I brought the "wrong" receipt. At the time of purchase I was given two receipts (one marked "duplicate"). No distinction in their function was made known to me at the time.

The reason for the refusal was absence of bar code on the duplicate receipt, therefore "nothing to scan".

After pointing out a few facts of life accompanied by a certain practiced look the clerk changed her mind and completed the transaction in less than 15 seconds.

After this experience and reading the posts in this thread I shall be even more wary about buying from HD, specifically Ridgid products.
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post #8 of 14 (permalink) Old 04-18-2009, 08:55 AM Thread Starter
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I am aware now of the difference between buying at Home Depot and a woodworking show..In retrospect I should have taken it to Home depot and exchanged it not giving a rats ass where I bought it. My mother raised me better than that and honesty always prevails.
On Monday I will again frustrate myself and give a shout to Ridgid and hope I can speak to someone not right out of the ghetto.

Best Regards Router Dudes and Dudettes,
George II
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post #9 of 14 (permalink) Old 04-18-2009, 10:37 AM
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Guys this makes no sense at all I have purchased off the internet not from Home Depot and got the lifetime warranty. If you go on the Ridgid web site the warranty is offered and has no Home Depot stipulation at all.

Actually, I never ever even filled in a registration. I brought the item into home depot(I did not even buy it there). They asked for a receipt I said I do not have one I got it as a gift. . They said it has no warranty then becasue I never registered the tool becasue I had no receipt., I then said that is against the law in this state as you are the only supplier of the tool you know I bought it here as I do not have to register a product to get a warranty here.. They promptly gave me a brand new tool.

I have no idea what Home Depots most go to, but I have never had trouble at all. Without a receipt the only thing was they would not give a cash refund, but never had a problem getting a new tool or credit. I never would go the route to send it in for warranty work because it was so easy just to skip that going to the Home Deputy and getting a new tool. Obviously my tool looked fairly new and not trashed but still give it a try.

Many states make it illegal for a company to require registering products to get a warranty and even people at the stores do not know that, until you call a manager and call them out on it. It worked for me more than once.

I think a lot has to do with the managers at each store more than an across the board policy by Home Depot.

Last edited by dovetail_65; 04-18-2009 at 10:42 AM.
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post #10 of 14 (permalink) Old 04-18-2009, 02:04 PM
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Hi Nick,

Quote:
Many states make it illegal for a company to require registering products to get a warranty and even people at the stores do not know that, until you call a manager and call them out on it. It worked for me more than once.
This is true for certain states. But, in order for someone to know, one has to know all the laws in their particular state. Please note, I'm not disagreeing with you.

Personally, I don't like taking the tool back to the store I purchased from when I know of a repair shop not but 10miles from me. If I have to spend the money, I'll give it to the repair shop that I know an trust. The best suggestion I can give anyone is, find a local repair shop, even a tool rental store. They can be your best friend per say.

Ken

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