Acme Tool Comes Through
Though you’d all like to know how well Acme Tool serves their customers.
Received the Bosch GFK50CEN Router today and the side guide, which is included in the product photos, was not included. Packaging and actual tool part numbers didn’t match from Bosch, adding to the confusion. When I called Acme, it became apparent the side guide is an accessory. The lady researched the situation while I was on the phone to determine the misleading aspect of the store’s information. I ordered the $16 side guide and she is shipping it for free after confirming all the parts needed were included, which the photo of the accessory did not show.
All this to say Acme was fully concerned with getting the order resolved and confirming the added order as correct too. No hassle or arguments - just great customer service.
Common Man Woodworking