Upgraded Ridgid 14.4 Batteries 2.5 amp - Router Forums
 
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post #1 of 3 (permalink) Old 09-17-2009, 11:04 PM Thread Starter
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Default Upgraded Ridgid 14.4 Batteries 2.5 amp

My batteries were not holding a charge very well and they would drain very quickly when I was using my Impact Driver.

Thanks to Debbie who told me the batteries were covered under warranty I dug my receipt out and went to Home Depot to see if I could get them exchanged.

I got the run around and was finally sent to the "authorized Rigid tool repair" centre in Edmonton. I spoke with the guy there and let him photo copy my receipt and was told it would be about 3 weeks.

After 6 weeks I decided to go down and talk to them face to face to see if they had my batteries replaced, To my disbelief they had not even done anything to them or order new ones. I enquire again if I could upgrade the batteries from the 1.2 amps to the 2.5 amps. I offered to pay the difference in price and the guy said OK. He walked to the back and returned with two new batteries (2.5 amps)

What a huge difference it makes and now I can use my impact driver again. Thanks again Debbie for the tip I owe you one.
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post #2 of 3 (permalink) Old 09-18-2009, 05:02 PM
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Dan I'm sorry to hear HD gave you the runaround, though I am not surprised. But it is good to know that Ridgid honoured the warranty. To bad you had to push them. They offer these warranties and then make you jump through hoops to use them. It's ridiculous. But I'm like you and will push till I get what I paid for. Good job! And good to know about the upgraded batteries as well!

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post #3 of 3 (permalink) Old 09-18-2009, 05:15 PM
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over the past two years I've replaced a lot of my aging tools with Ridgid only because they're covered under a lifetime warranty. I hope I don't have the same problem when my batteries start to conk out.

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