Upgraded Ridgid 14.4 Batteries 2.5 amp
My batteries were not holding a charge very well and they would drain very quickly when I was using my Impact Driver.
Thanks to Debbie who told me the batteries were covered under warranty I dug my receipt out and went to Home Depot to see if I could get them exchanged.
I got the run around and was finally sent to the "authorized Rigid tool repair" centre in Edmonton. I spoke with the guy there and let him photo copy my receipt and was told it would be about 3 weeks.
After 6 weeks I decided to go down and talk to them face to face to see if they had my batteries replaced, To my disbelief they had not even done anything to them or order new ones. I enquire again if I could upgrade the batteries from the 1.2 amps to the 2.5 amps. I offered to pay the difference in price and the guy said OK. He walked to the back and returned with two new batteries (2.5 amps)
What a huge difference it makes and now I can use my impact driver again. Thanks again Debbie for the tip I owe you one.