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post #1 of 17 (permalink) Old 07-01-2010, 01:21 PM Thread Starter
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Default problem with wood purchase

I recently made a purchase online for some cherry wood. It was Nine Dollars a board foot and I ordered three board feet which with shipping came to about forty bucks. when the item arrived they shipped me 4.15 board feet and charged me sixty bucks. I emailed the owner and this is what he said

"hello
as you can see we did ship 4 bft of wood instead of the 3 bft ordered we do round orders to the nearest size available
also there was not any material available that was 9" wide so we did glue it up for you
the shipping was a little more
this does conform to our standard practices and is reflected on the web page for the cherry"


I normally would contact my credit card company and dispute the charge but since I am new to wood working I wanted to know if this was common practice or was I taken to the cleaners.
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post #2 of 17 (permalink) Old 07-01-2010, 02:36 PM
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Unfortunately after looking at their site I noticed this so don't think there is much you can do unless they just decide to let you return the wood for a refund.

ALL PRICES SUBJECT TO CHANGE WITH OUT NOTICE
MINIMUM ORDER IS 1 SQFT / BFT WE MAY ROUND UP OR DOWN TO MATCH AN IN STOCK BOARD

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Last edited by newwoodworker; 07-02-2010 at 09:21 AM.
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post #3 of 17 (permalink) Old 07-01-2010, 05:09 PM
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I agree with newwoodworker you should contest it. I know that woodworkerssource.com says they will vary the board feet depending on the nominal sizes provided. I've never purchased wood from any place other than my local hardwood dealer.
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post #4 of 17 (permalink) Old 07-01-2010, 09:58 PM Thread Starter
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thanks! The dispute is already in and I do have copies of the original receipt. Like I said I am new and on any other purchase I would not be even blinked an eye but since I know wood does not come in nice neat packages I wanted to ask some experts on the subject. I am on long island NY and local wood suppliers are almost non existent so I went for an online retailer for my first purchase!
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post #5 of 17 (permalink) Old 07-01-2010, 10:26 PM
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Don't be afraid to post the name of the company here. When they see they are getting bad press they will be quick to reconcile. Besides you might save one of us your aggrevation.

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post #6 of 17 (permalink) Old 07-01-2010, 11:27 PM Thread Starter
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well it was woodnshop.com the wood & shop inc and the person who responded back to me was Bruce.
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post #7 of 17 (permalink) Old 07-02-2010, 02:08 AM Thread Starter
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The site was The wood & shop inc. woodnshop.com. The response was from a bruce.
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post #8 of 17 (permalink) Old 07-02-2010, 05:54 AM
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Quote:
Originally Posted by roninjotatan View Post
thanks! The dispute is already in and I do have copies of the original receipt. Like I said I am new and on any other purchase I would not be even blinked an eye but since I know wood does not come in nice neat packages I wanted to ask some experts on the subject. I am on long island NY and local wood suppliers are almost non existent so I went for an online retailer for my first purchase!
Not sure where on the Island you are, but you could try Roberts Plywood in Deer Park or Suburban Mills in Huntington Station. Both have walk-in service, and there's at least two more that do orders that are based on the island.

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post #9 of 17 (permalink) Old 07-02-2010, 07:51 AM
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It'll be interesting to see how all this works out. The website does in fact clearly state all of the above mentioned items in Bruce's replay back to the OP. This don't make what they did to the OP right, and IMHO is certainly a shabby way of doing business, never the less, they did clearly post their business practices. What they failed to mention is "additonal charges may apply or extra charge may be incurred."...or anything that would clearly inform the buyer than additional charges may be applied. Pricing per bdft/sqft is clearly laid out. substituting wide boards w/glue ups and rounding "up/down" an order "to match an in stock board" and then NOT informing the consumer that there are additonal charges above and beyond the initial agreed upon purchase price..is just plain deceptive business practices in my opinion.
Appreciate the heads up on this outfit!!! I'd push back hard on this one!!

good luck!!
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post #10 of 17 (permalink) Old 07-02-2010, 08:14 AM
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Quote:
Originally Posted by TwoSkies57 View Post
It'll be interesting to see how all this works out. The website does in fact clearly state all of the above mentioned items in Bruce's replay back to the OP. This don't make what they did to the OP right, and IMHO is certainly a shabby way of doing business, never the less, they did clearly post their business practices. What they failed to mention is "additonal charges may apply or extra charge may be incurred."...or anything that would clearly inform the buyer than additional charges may be applied. Pricing per bdft/sqft is clearly laid out. substituting wide boards w/glue ups and rounding "up/down" an order "to match an in stock board" and then NOT informing the consumer that there are additonal charges above and beyond the initial agreed upon purchase price..is just plain deceptive business practices in my opinion.
Appreciate the heads up on this outfit!!! I'd push back hard on this one!!

good luck!!

Did I miss the post where the offending co. was cited? All I saw was a mention of woodworker's source, and that was by way of an example.

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