Here's something you all are doing that is not good for long term product improvement. When these things break, you should keep them and return them for replacement. They proclaim a (quote)lifetime guarantee(unquote). If you don't hold them to this promise, you are not letting HF know just how unreliable the product is.
When I took my three back a couple of weeks ago, I got the "Good Cop/Bad Cop" routine. The cashier loudly asked if I had receipts for the broken items. I told her that they came with a lifetime guarantee. She said, "Of course, but you have to have a receipt". My response was that I didn't like being treated like a mushroom, and asked the customers standing in line if they would like to be treated to such terrible customer satisfaction.
The manager quickly came out and told me to go and pick out three replacements. Again, I am convinced it was a "Good Cop/Bad Cop" routine, in hopes that I would turn around and give up. But I never give up on these things. I am persistent as Hell. As a former Cracker Barrel manager, I know how important it is to give feedback to the management. And be relentless about it too.
All of you owe it to everyone else to demand satisfaction, or you will not get it. That is how businesses, i.e. human nature, works. So from now on, you need to get off your 'duffs' and get with the program. How do you ever expect businesses to make necessary changes if they don't have to? Remember, not all businesses go out of their way to seek the best in customer satisfaction, so they have to be held accountable by the customers.
This is just 'Customer Satisfaction 101'.
Last edited by jlk103144; 05-26-2012 at 02:26 PM.