Craftsman repair facility? - Router Forums
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post #1 of 39 (permalink) Old 06-03-2016, 06:22 PM Thread Starter
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Default Craftsman repair facility?

I have a three-year-old Craftsman cordless drill-driver on which the clutch failed (probably my own fault) but I cannot find a repair facility. And trying to navigate the Sears/Craftsman phone system is an exercise in extreme head-banging.

On the odd chance that there is such a thing, does anyone know how to contact a shop that can replace my clutch? It's a 19.2v 1/2" drill/driver, model 315.119100.
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post #2 of 39 (permalink) Old 06-03-2016, 06:44 PM
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Hey, Chuck; I don't know if it's worth a shot, but if your B&D/ DeWalt repair depot is like ours, they'll repair pretty much any brand tool. Worth a phone call?
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post #3 of 39 (permalink) Old 06-03-2016, 06:55 PM Thread Starter
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Thanks, Dan. I'll give that a try.
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post #4 of 39 (permalink) Old 06-03-2016, 06:58 PM
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Originally Posted by sfchuck View Post
I have a three-year-old Craftsman cordless drill-driver on which the clutch failed (probably my own fault) but I cannot find a repair facility. And trying to navigate the Sears/Craftsman phone system is an exercise in extreme head-banging.

On the odd chance that there is such a thing, does anyone know how to contact a shop that can replace my clutch? It's a 19.2v 1/2" drill/driver, model 315.119100.
Good luck! A repair place is not necessarily so...

I had a Craftsman (Lifetime Warranty) Digitorque torque wrench that was 30 years old. A pawl in the head broke. The parts were no longer available and when I called the repair center which is only 12 miles from me, I was informed that they were not equipped to do the repair anyway. What? Huh! You're a REPAIR CENTER!!!!!!!!

I can teach a 7 year old to take the snap ring out and replace the parts. Not equipped! These people must be mechanically stunted!

The conversation with the Sears clerk on the warranty replacement is a story for another time.

I suspect that Sears is/has severely curtailed their repair services in an effort to sell new replacement products. If you are lucky, you may be able to order repair parts on-line, but planned obsolescence has always been Sear's business model.

Ill guess that you warranty was only one year! Your best bet is to go to the web-site and find the nearest "repair center" (they generally have a phone number listed) call and ask if they can do it. If they can't they may be able to tell you which center to contact.

It might be more cost effective to replace the tool instead of paying for a repair. The "small tool repair shop" at my last employer had a 40% retail repair cost rule for a tool. If the cost exceeded that, then, they replaced it.

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post #5 of 39 (permalink) Old 06-03-2016, 07:14 PM Thread Starter
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Hey, Chuck; I don't know if it's worth a shot, but if your B&D/ DeWalt repair depot is like ours, they'll repair pretty much any brand tool. Worth a phone call?
Tried it...no luck. They don't do that. There is a small independent tool repair shop nearby but he's on vacation for another week. I'll try him when gets back.

I can't imagine this will be difficult. Keyless chucks with clutches are not proprietary to my knowledge. They should be able to find one that fits.
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post #6 of 39 (permalink) Old 06-03-2016, 07:48 PM
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Going back in time to the 80's, I had a router implode at 16,000 rpm. I took it to the local Sears store and left it for them to take a look at. The guy said it would cost more to repair it than to buy a new one. End of story.

I have not bought another Sears tool since. And to think I used to like, and use, them a lot. And that was back in about 1983.

That's my story and I'm stickin' to it!
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post #7 of 39 (permalink) Old 06-03-2016, 08:04 PM
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Chuck that drill was made by Ryobi so that might give more options.
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Someone I consider a master woodworker once told me that a master woodworker is not someone who never makes mistakes. He is someone who is able to cover them up so that no one can tell.
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post #8 of 39 (permalink) Old 06-03-2016, 09:28 PM Thread Starter
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Going back in time to the 80's, I had a router implode at 16,000 rpm. I took it to the local Sears store and left it for them to take a look at. The guy said it would cost more to repair it than to buy a new one. End of story.

I have not bought another Sears tool since. And to think I used to like, and use, them a lot. And that was back in about 1983.
I'm with you on that one. I have a '60s vintage Craftsman table saw and a slightly later Craftsman drill press, both of which are well made and do what I need done. But there are no longer any vestiges of the old Sears and Roebuck...the variety store that had a location in virtually every town and sold everything from diapers to overalls to washing machines to motorcycles to kit houses, all of which were of adequate quality. And they had a solid customer support function complete with parts and repair facilities.

But when Sears became the property of a holding company and K-Mart was their bunk mate, I had a hunch those days were over.
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post #9 of 39 (permalink) Old 06-04-2016, 09:49 AM
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My craftsman 21 inch belt sander just stopped and would do nothing. I thought it must be the brushes so I ordered a set from Sears. They assured me that a set of one was actually two brushes. Of course after waiting for the brushes to arrive, "they " were one brush. I called and ask, what am I to do with one brush. Now they say that one brush was really just one brush and not two. I ask if they could repair it for me. I was told that Sears does not repair electrical tools and they send them out to a local repair shop. They gave me the name of the shop who I called and was told that they only repair gasoline powered equipment.
In frustration, I tore the whole thing down last night in my shop with the idea that it might be the switch after all. After beeping it out, everything seemed to be good. So I continued to tear it down thinking that I was going to throw it out anyway so If I could not get it back together so be it. I found that one of the brushes was stuck and would not advance as it wore down. After working it back and forth several times I bench hopped it and it worked great. I got it back together with only one extra screw and it is working great. I have convinced myself that that extra screw is from some thing else and is not really needed. If it stops again, I will have to break down and buy a new one. But it won't be a Craftsman.
I just noticed that when I send this missive along, this will be my 99th post. I am going to have to think of some other inane thing to remark on just to get my 100th.
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post #10 of 39 (permalink) Old 06-04-2016, 09:53 AM
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Try some of the wood turning sites for the part you are looking for. I have bought keyless chucks from them before. As you say they are pretty much universal.
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