I have a three-year-old Craftsman cordless drill-driver on which the clutch failed (probably my own fault) but I cannot find a repair facility. And trying to navigate the Sears/Craftsman phone system is an exercise in extreme head-banging.
On the odd chance that there is such a thing, does anyone know how to contact a shop that can replace my clutch? It's a 19.2v 1/2" drill/driver, model 315.119100.
Good luck! A repair place is not necessarily so...
I had a Craftsman (Lifetime Warranty) Digitorque torque wrench that was 30 years old. A pawl in the head broke. The parts were no longer available and when I called the repair center which is only 12 miles from me, I was informed that they were not equipped to do the repair anyway. What? Huh! You're a REPAIR CENTER!!!!!!!!
I can teach a 7 year old to take the snap ring out and replace the parts. Not equipped! These people must be mechanically stunted!
The conversation with the Sears clerk on the warranty replacement is a story for another time.
I suspect that Sears is/has severely curtailed their repair services in an effort to sell new replacement products. If you are lucky, you may be able to order repair parts on-line, but planned obsolescence has always been Sear's business model.
Ill guess that you warranty was only one year! Your best bet is to go to the web-site and find the nearest "repair center" (they generally have a phone number listed) call and ask if they can do it. If they can't they may be able to tell you which center to contact.
It might be more cost effective to replace the tool instead of paying for a repair. The "small tool repair shop" at my last employer had a 40% retail repair cost rule for a tool. If the cost exceeded that, then, they replaced it.