Router Forums banner

Incra 1000HD Miter gauge. Need help please

6K views 29 replies 8 participants last post by  hawkeye10 
#1 ·
I have a Incra 1000HD miter gauge and the face of the fence isn't square to the table saw top. Even looking at the manual I can't figure it out. Maybe I can't see the trees for the forest. In the first link from the Incra site it shows there are two bolts that hold the fence to the miter and that is what mine looks like. In the second link which is the manual it shows how to fix my problem but it shows four bolts. Look on page "8" for the instructions. I know I could shim it but if there is a right way to do this it would be better.

Thanks for any help.

INCRA TOOLS :: Miter Gauges :: Miter 1000HD


http://www.incra.com/manuals/miter1000hd_manual.pdf
 
#7 ·
Agreed...for the money spent, $150'ish WUC's (Woodworking Unit of Currency), it should be spot on...time for some "Civil Disobedience"...
 
#8 ·
Well I didn't fair as well as Herb. They want me to shim it. :frown: They even sent me a video showing how. [Big deal] I told them I knew I could shim it before calling and I had posted about the problem on this forum. To be honest I thought better of Incra but not now. This will be a company I will not buy from again. I do believe there is other companies making great miter gauges.

That is my story and I am sticking to it. :wink:
 
#13 ·
#9 ·
I won't be buying anything else from them either. Their ads should say that, that you might need to shim the tool to square before they sell it to you. To say that it should come square from the factory but then not tell you that it might not is not ethical advertising in my opinion.

You are correct about the other miter gauges Don. A Fine Woodworking test claimed the JDS Accumiter to be the best. If they have an email that you can send a message to then wait until more of the members have responded and then send them a link to this thread. After they read it they might change their response to you.
 
#10 ·
As I said earlier mine was right out of the box. I am surprised at their response to you. I have a few other items from them but will be hard pressed to buy from them again based on your experience. When I find got customer service I tend to support it with more purchases and good word of mouth, when I have a bad experience I tend not to do business there again if possible and I feel it is ok to report that bad experience to others. Just my 2 cents worth.
 
  • Like
Reactions: hawkeye10
#12 ·
...you can add me to the list...I've been saving my WUC's for miter fence and other items...it certainly won't be INCRA. That kind of response given the reputation they have for extreme accuracy is deplorable. Maybe it was they that created that reputation with looks rather than performance...

I cannot imagine they can't grasp that they're selling to woodworkers...people that relay on accuracy for square and miters...
 
#16 ·
Here is the email I sent to Incra:

To all concerned:

A year or so ago I bought a miter square for my table saw and the angle piece was not square with the table. I was not formed properly and I contacted you folks and was told to shim it. I responded that was not what I wanted to hear from a "Quality "tool manufacturer, such as Incra. Then I get a message that one was on the way and when it arrived it was good, and I was happy.

Now we have a Router Forum member named Don that just bought one and it has the same problem, He contacted you and you told him to shim it. What kind of customer service are you guys peddling there? We have a lot of members that we keep telling how great Incra is and now we have to rethink recommending you. In our opinion a company is only as good as their customer service, and you just failed to uphold that image.

We the user shouldn't have to shim the miter gauge, you should take a good look at your Quality control. I can buy a Craftsman miter gauge and not have to shim it.

Yours truly,

Herbert Stoops
 
#17 ·
Here is the instant reply:

Herb,

No more shims. We now have an adjustable mounting bracket that will match any calibration square on any table in any shop. If you will let me know which INCRA miter gauge you have and your address, we will send you one.

Here is a link to the new Miter1000HD owners manual:

http://incra.com/manuals/miter1000hd_manual.pdf

Figures 20, 21 and 22 show the new bracket.

Chris
 
#23 ·
I've been a long time advocate for the Incra line, and I'm well invested in their products. Over the years all of my contact with Incra has been exceptional. Honestly, I do believe that this is the first time I've heard of a legit customer complaint being handled so poorly by them. I have to say that I hope this is more of an anomaly than a new standard of practice.
 
#24 ·
I tried to call them but it was to close to closing and everyone was busy so I will call back in the mourning. The guy I talked to was Mark L. Mueller so I will try and not talk to him again. Maybe Mark was having a bad day. I find it hard to believe a company like Incra would have bad customer service. I will let you guys know tomorrow what the outcome is. If it's good I want everyone to know they made it right.
 
#27 · (Edited)
Don...

In your original post, you provided 2 links. Each link is for the 1000HD. But they are not the same. The mounting bracket for the fence in the first link is the original design. In the 2nd link, it appears that Incra has modified the bracket and is part of a new design. The original design is pretty much consistent across the entire Incra Mitre lineup. OR at least it used to be. My guess is that Incra has changed the design, but if you go to their website it still shows the old design. Perhaps this is a rolling release of the new design. I dunno...... Make sure they understand which design you have (original).

At this point, I would venture a guess that the "new" design was incorporated into their mitres to address the problem you are having and to give a lil wiggle room adj. on square to the blade adj. as well while maintaining "0" on the scale.
 
  • Like
Reactions: hawkeye10
#30 ·
Alright guys I am a happy camper. I talked to Mark again and he said he would send the adjustable mounting plate to me. He also said the adjustable mounting plate was new and he didn't know about it as he lives about 1000 miles from the factory. I want everyone that I am happy with the customer service I received from Incra. I also want to thank Herb and the rest of you guys for your help.
 
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top