I am mad at Rockler... - Router Forums
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post #1 of 61 (permalink) Old 07-13-2016, 08:55 AM Thread Starter
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Default I am mad at Rockler...

I was placing an order for $84.97 and they wanted to charge me $11.99 for shipping. If you are on their email list for ads you should get free shipping over $35 which I am on that list. I called them up and complained and they said you have to enter a promotional code to get free shipping. I don't know what the code is nor do I care. I think it should be automatic when you place your order but they don't think as I do. Am I being to picky? I just don't see why I should have to keep up with a code just for them. I wonder how many folks would just pay the shipping and be done with it?

PS- I guess y'all have concluded by now that I cancelled my order. I wasn't buying one single item that I couldn't buy elsewhere.
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post #2 of 61 (permalink) Old 07-13-2016, 09:21 AM
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It would be nice if they linked that automatically to your account. How many times have you added something extra to your cart just to get the free shipping?

I used to get a lot more upset about shipping, but it is 45 miles north or 50 miles south to a dedicated woodworking store. 20 mpg and $2 a gallon balances the $11 for shipping pretty easily. It's cheaper than going to the stores, no impulse shopping from the bargain bin

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post #3 of 61 (permalink) Old 07-13-2016, 09:32 AM
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Just looked at my E-mail from Rockler, dated 7/13/2016. Several ads in the E-mal and ad about free shipping sez:

"Enter promotion code V20019 on the shopping cart page before checkout."

I do not see a problem.

Seems that needing to enter a "promotion code" is not unusual as I have seen it on numerous other on-line retailers' sites.
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post #4 of 61 (permalink) Old 07-13-2016, 09:46 AM
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Not shopping there is the simple solution,
I'd suggest that a far fairer way is to give customers an account #. If you can't keep track of that then be prepared to pay for shipping. In fact I'd also suggest that it's a stupid self defeating policy in any case.
If they're trying to encourage potential customers, as well as returning customers, to purchase more than $35 of stuff, why throw roadblocks in the way? A sale is a sale is a sale.
LV has 'Free Shipping' events a few times each year. They're wide open to the online public.
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post #5 of 61 (permalink) Old 07-13-2016, 09:51 AM
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My nearest woodworking store is Rockler, 60 miles each way. Fortunately, it is near our base airport, so when I go down to drop my daughter or myself off, I can go and fondle the fourteen 12 bandsaw. A few years ago, when buying my table saw, a Rockler guy 100 miles away carted it from his store to mine and helped me load it on my truck. No charge. I like the guys and in particular a woman who works there because everyone is a woodworker and they are always very helpful. I want to help keep them and that store open. Promotional codes are really just electronic coupons. There are two Rocklers between me and the next specialty store.
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post #6 of 61 (permalink) Old 07-13-2016, 10:18 AM
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I feel you Tom, I hate pay shipping that feels like I've been gouged.

I don't often buy from Rockler because of shipping charges. I'll buy there if I have to but since I don't build very often so
I don't get a lot from them. A few years ago I ordered a lot from them because they have such nice stuff but I found
I don't always know what I need and end up having to reorder paying extra shipping. That's on me.
I buy as much as I can from Amazon because I have Prime and free 2 day shipping but there are some things I can't get from them.

Something else that bothers me but probably not many of the rest of you guys is I have a chemical sensitivity to the catalogs they
and everyone else wants to mail to me so I hate getting that stuff. If I want something I'll look it up on line and order it. I wish I could
look at all of their neat stuff in there catalog but if I do I get sick. I wish they would just stop sending it.

Sorry to get off track.

Bryan
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post #7 of 61 (permalink) Old 07-13-2016, 10:31 AM
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Quote:
Originally Posted by DaninVan View Post
Not shopping there is the simple solution,
I'd suggest that a far fairer way is to give customers an account #. If you can't keep track of that then be prepared to pay for shipping. In fact I'd also suggest that it's a stupid self defeating policy in any case.
If they're trying to encourage potential customers, as well as returning customers, to purchase more than $35 of stuff, why throw roadblocks in the way? A sale is a sale is a sale.
LV has 'Free Shipping' events a few times each year. They're wide open to the online public.
Generally, if you link to the vendor's website from an email promotion, then the code/discount is automatically applied. If it doesn't, then you have to pay attention and make sure it does. I have found very few vendors that don't automatically apply the code. You just have to be aware.

Shipping cost have gone out of sight. Most of the retailers have realized that their catalog sales are suffering because of that cost. Many have started to offer free shipping as an enticement to catalog shop their inventory.

If I'm not in a hurry for something I take advantage of the "Wish List" feature if available. When they run a free shipping promo then I order. If the tool, part, etc. is unique to the vendor, then you may have to be patient. If the 'wants' are common place then they are available from other vendors and the purchase goes elsewhere.

Sometimes, you just have to think it through. Example; if I were to buy a Sawstop I would purchase from an out of state vendor. Why? They all drop ship from the factory. The shipping cost is the same no matter where you buy it, and being out of state you avoid the sales tax.

I know, there are pros and cons to this, but on large items it is a huge savings.

Sometimes you just can't avoid the shipping cost. I needed a new Loc Line for the air puffer on my scroll saw. I could get the line and tip from several on-line sources but most wanted $20+ for the part. I found it at Travers for $8. The down side was the shipping was $12. The solution was to stock up on some other things that I needed. When you spread out the cost, that $8 part was still less then half of what the other on-line vendors were charging before shipping, and I got my other items to boot.

I just picked up a Incra 1000HD from Rockler. It was on sale at a price that was $50-60 cheaper then everyone else.

I'm fortunate that the store is only about 10 miles away. It was cheaper to drive down, pay the sales tax and take a side trip to the Woodcraft store a couple of miles down the street, then to mail order it.

You just have to shop smart nowadays. I feel your anger about the promotion code. However, (and no harshness intended) if you are going to take advantage of the codes then it really is up to you to make sure it gets applied. If it doesn't, or is so difficult that it is aggravating, then, maybe it is time to move on to another vendor.
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Hi, sorry I missed you. I have gone to find myself, but if I return before I get back, please ask me to wait.

Nothing ever gets built on schedule or within budget.

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Last edited by schnewj; 07-13-2016 at 10:39 AM.
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post #8 of 61 (permalink) Old 07-13-2016, 10:31 AM Thread Starter
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Originally Posted by DesertRatTom View Post
My nearest woodworking store is Rockler, 60 miles each way. Fortunately, it is near our base airport, so when I go down to drop my daughter or myself off, I can go and fondle the fourteen 12 bandsaw. A few years ago, when buying my table saw, a Rockler guy 100 miles away carted it from his store to mine and helped me load it on my truck. No charge. I like the guys and in particular a woman who works there because everyone is a woodworker and they are always very helpful. I want to help keep them and that store open. Promotional codes are really just electronic coupons. There are two Rocklers between me and the next specialty store.
Tom I know stores in the same company can change very much. If you have a place that is treating you right and you like to shop there I say go for it. I buy just about everything on line. I don't like driving and going shopping and most of the time I can find it cheaper online. Here in Tennessee our sales tax is 9 3/4% so for now I can save quite a bit just on sales tax.

Don in Murfreesboro,Tn.

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post #9 of 61 (permalink) Old 07-13-2016, 10:34 AM
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Hey, Bryan; the LV catalogue gives me the itch too!
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post #10 of 61 (permalink) Old 07-13-2016, 10:36 AM
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Quote:
Originally Posted by bryansong View Post
I feel you Tom, I hate pay shipping that feels like I've been gouged.

I don't often buy from Rockler because of shipping charges. I'll buy there if I have to but since I don't build very often so
I don't get a lot from them. A few years ago I ordered a lot from them because they have such nice stuff but I found
I don't always know what I need and end up having to reorder paying extra shipping. That's on me.
I buy as much as I can from Amazon because I have Prime and free 2 day shipping but there are some things I can't get from them.

Something else that bothers me but probably not many of the rest of you guys is I have a chemical sensitivity to the catalogs they
and everyone else wants to mail to me so I hate getting that stuff. If I want something I'll look it up on line and order it. I wish I could
look at all of their neat stuff in there catalog but if I do I get sick. I wish they would just stop sending it.

Sorry to get off track.

Bryan
Latex gloves?

3mils are very cheap by the box and would preclude contact reactions. I understand the aggravation. I would just rather page through a catalog then hunt on-line at a website.

Hi, sorry I missed you. I have gone to find myself, but if I return before I get back, please ask me to wait.

Nothing ever gets built on schedule or within budget.

Tool Storage Bait and Tackle, LLC.
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