Hey, Tom; been awhile!
Re the first repaid shop. That shouldn't reflect back on Bosch, but having said that, Bosch should be informed if any of their repair depots aren't representing them properly...no way they'll know if someone doesn't tell them.
Having said that, if any shop is overwhelmed with business they have an obligation to tell the potential client that it's going to be a few days/weeks/months before their particular issue can be dealt with. That's only fair to both parties. Being rude about it is another story.

 

+1

Sounds like an issue with the INDEPENDENT repair shop. That attitude definitely doesn't reflect the usual Bosch CS. Bosch should know about this.

 

Agree with Dan

 

It always amazes me how some people can only express themselves by being rude. Sometimes they stay in business in spite on themselves not because of themselves. I vote for businesses with my money. Treat me right I'll pay my bill, recommend you and return. Treat me wrong I'll pay my bill, I won't recommend you and I damned sure won't return.

 

Call Bosch CS and tell them what you told us...
looks like to ran the adjustments to the stops and jammed the motor into the base...

1-877-267-2499...

 

Thanks very much @Stick486, I now have that phone number in my contact list. Unfortunately I have been distracted by other issues today but Bosch CS will hear from me.

 

From the photos it looks like the "C" shaped washer came loose from the bottom of the screw and let the adjustment go beyond it's limits. If I'm right and on rare occasions I am, normally during a full solar eclipse, you may be able to move the washer back up to the bottom of the screw, there should be a channel for it, and that might permit you to lower the adjustment. I had a similar problem with my 1617 and that fixed it. I had raised the bit and it wasn't quite high enough so I gave it a couple of extra turns and popped the washer. I'm now very cautious so that I don't raise or lower the bit beyond it's limits. I hope this helps and saves you from having to pay repair costs.

 

I did that on my 1617 Bosch in the table using the fixed base. Then put a router lift instead of using the fixed base and problem went away.
I tried to replace the "C" shaped washers I bought at the hardware store were not quite the right size, or didn't spring back after being installed. Maybe they were Metric instead of Imperial, if there is such a thing.
Herb

 

It's good to see that at least you attempted to use a router again Tom, that will extend your title of "routologist" for a further six months! I do hope that your health has improved.

 

Thanks very much Harry. I have assumed for myself the title of "Forum Freeloader, expanding on your suggestion that I would lose the title of "routologist"

Actually my health is doing OK, except for the injuries that come with not being able to feel pain, and the consequences of "severe" osteoarthritis in both thumbs that caused Medicare to pay for a power wheelchair . I do have many other things going on however that keep me distracted from things I would rather be doing.

I am trying to set up for some major work that I will be photo-shooting and showing, but I don't want to say anything until I actually have something done.

 

mftha,

I have the very same router as you have shown here. Now remember, I am very new to wood working. But I had exactly the same issue with my router. it was caused by trying to raise the router to high for the setting I was using. The washer also came loose on my router. Replaced the washer with a new one and have been careful not to force the router again. I have not had the problem since. One other thing, as you mentioned the router is hard to turn in the plunge base. I loosened the bolt on the flip lock a small amount and it really helped to be able turn the router and insert it and remove it from the base. I hope this may help.

 

Same thing happened to me. The "C" clip came off. I bought two replacements. I also read where a guy replaced the clip with a locking collar...something like the one pictured.

https://www.gamut.com/p/climax-meta...?gclid=CMP378--qtQCFQiFaQodcqUBAg&gclsrc=aw.ds&dclid=COHGntC-qtQCFQEMPwodqCgBlg

 

That is what I ended up doing only it was one I made myself.
Herb

 

when you talk to the real deal Bosch CS you will think differently..
just take the time ti RTM...

 

Our daughter teaches 'Technical Writing'; she has an unending stock of humorous anecdotes from her students' submissions.
I remember the User Manual that came with my first Honda motorcycle, back in '64. Totally unintelligible!
We learned how to service our bikes by trial and error and sharing our screwups and successes with other owners. (Sort of like here, now that I think of it...)

 

I remember trying to read the instructions for an alarm clock I bought once upon a time. It was hilarious. Obviously translated several times before it was printed. Definitely not proofread by an English speaking person. :surprise::grin:

 

okay...ya turned the wrench till ya hit the stops and kept turning/forced it till it broke...
so it wasn't your fault...

 

Stick, I did not intend to say I was completely blameless; only that the manual is very terse and lacking in the kind of detail that might have prevented my problems

 

I just talked to Bosch customer service. After I got past the robo system to a live person, it did indeed go very well and the person listened to everything, from description of my issue to the rudeness and unwillingness of the nearby place. The person also took note of my comments about the inadequacy of the manual. I was disappointed that the phone answerer was not aware of Router Forums, so I described it to him and perhaps he will send a message t someone there, and I hope I gave enough information to fond this thread. I also described Router Forums as a near living ad for Bosch routers. I warned them about @Stick486 :grin:

So, Stick, I was very nice to the phone answerer and I was very satisfied with how it went.

 

Not aware of our forum ? Sacrilege ! :grin:

 

So, Tom, how did it "went"? What was their solution to the problem?

 

Having dealt with Bosch CS, I suspect; the clip is already in the mail (probably at no charge), or another CS repair center was suggested (where because of the lousy customer service perform by an independent repair shop) the repair will be expedited.

What you won't see behind the scenes, is, that, the first repair center will either change their attitudes drastically, or will no longer be a Bosch repair center.

 

What Bill said.
From my own experience with our own independent repair depot up here, the communication between them, Bosch and myself was excellent, the response from both of them to my issue was exemplary.
THAT's why I rave on about Bosch customer service (Bosch replaced my saw at absolutely no expense to myself, on the recommendation of the service depot!)

 

Tom; I'm a little slow this PM. The "phone answer" at Bosch? If so did you get the impression that he/she was not happy with your response, or that of the independent shop's?
(I shouldn't do the blog thing after 'happy hour'...)

 

Dan, perhaps I should have been more clear that the phone answerer agreed the independent shop's response was not what Bosch wanted or expected.

 

I recently recommended a Bosch jigsaw on a facebook group I am on, and one of the members posted that Bosch customer service was just moved to the Philippines. He went on to say that he was told that it was his fault that the screws were coming out of his sander... apparently he was holding it wrong.

I struggle to believe this, based on the glowing results that members here have got when they have called. I guess it depends upon who you get on the phone.

 

I wouldn't believe it either...

 

I find that CS being moved thing a bit hard to believe(?). Why would they basically trash the thing that sets them apart?
I'd really like to have that confirmed by Bosch.
It may be that they have a Pacific Division that needs to be serviced in a more local manner?


* I just queried them. Could be a couple of days before I get an answer back.

 

talked to John..
moved - no...
but there is a call center in the Philippines for those that have Bosch and live in the Philippines...
same for many other places around the world...
@DaninVan...
is your call center in Canada or did you reach one here in the States...

 

My phone answerer was in West Memphis, a city in Arkansas across the river from Memphis TN.

 

Good to hear Tom. I'm glad we didn't loose another one to an off-shore support system. I have no personal knowledge of this, only went by what the other person claimed.

 

I'm waiting for when you get all excited about the the router quit working...

 

Why would I "get all excited about the router quit working?"

 

Be great if they could restore Skil to it's early place in the market.

 

Include Porter Cable in that too, Dan.

Herb

 

Look what the UPS deliverer just delivered!
As far as I can tell, even though I bought this router from Amazon Dec 31, 2014 the repair price and the shipping price combined appears to the almost unaffordable :smile::grin: $0.00.
Bosch CS is as good as @Stick486 said, and perhaps even better.

Yes @Stick486 I do accept some of the blame for what happened, but I do not appreciate the implication that I am some kind of ignoramus nincompoop.

 

nothing was implied...
glad ya liked the CS ya got...

 

OK Stick. Now I have the experience so I would like to add my voice to the chorus singing the praises of Bosch CS. (But you really do not want to hear me sing; I once won a talentless contest with my singing :grin

 

every time I start singing gun fire erupts...
I don't know if they're trying to put me outta my misery or theirs...

glad ya finally listen on the Bosch CS....