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Jose sorry to hear your troubles but your experience is far different than mine in that while I have both the Mast-R-Lift II and Rout-R-Lift II they both have the same locking mechanism and it's clear when the far right wheel is turner to the lock position it is indeed locked. The resistance is clear and I believe it is turning a cam. Should e easy enough to see if you lift the plate with the lift attached off the table and look. As for getting them on the phone, it can be tricky but they don't answer the phone at lunch and you can leave a message otherwise. I have had occasion when it was difficult to contact them but always left a message and they got back to me.

Contact info:

Customer Service Hours
Monday - Friday
9 am - 4:30 pm. (EST)

(Please note we take lunch between 12pm - 12:30pm EST)

Telephone: (705) 726-8233
Fax: (705) 327-0295
Toll Free: 1-800-436-6799

General Inquiries: [email protected]

As mentioned above they are on EST time so take that into account.
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